Pre-authorized Payments
Q: How do I change my banking information for the "direct payment plan"?
A: Fax or mail Lexus Financial Services (LFS) a copy of your new VOID cheque or preauthorized debit form, including your name, address and LFS account number or the VIN number of your vehicle. We only accept void cheques from the buyer/co-buyer, or lessee/co-lessee on the contract. Fax to 905-513-5440 or 1-800-665-4948.
Transferring Your Lease or Finance Vehicle
Q: Can I transfer my contract?
A: Yes, however the new individual must visit a Lexus Dealer, submit a credit application and be approved by LFS.
Q: Is there a fee to transfer my contract?
A: Yes. A $400 transfer fee (plus applicable taxes) is charged to cover all costs related to the transfer.
Making Lump-Sum Payments
Q: Can I make a lump-sum payment on my loan?
A: Yes. LFS allows you to make lump-sum payments on your account so you can pay off your loan sooner and reduce your interest charges. Lump sum payments are not permitted on leases.
Online Banking
Q: Can I make my payments through Online Banking?
A: Yes, for your convenience we accept payments through ABM, telephone and web banking services from various financial institutions.
Club Lexus @ Lexus.ca
Q: What information can I obtain on the Club Lexus site about my finance or lease contract?
A: At Club Lexus the Loan & Lease inquiry page provides you with the financing or leasing information for your vehicle (s). You can obtain pay-off information on your loan, and contract details on your lease. You can update your address on Club Lexus and this information is forwarded to LFS for your convenience.
Name Change
Q: I have recently married. How can I change my name on my account?
A: Simply fax us a copy of your marriage certificate identified with your LFS account number or VIN number to 905-513-9776 or 1-800-665-4948
Travelling to the USA
Q: I'm moving to the USA. Can I take my financed or leased vehicle?
A: If you are taking your vehicle outside of Canada for longer than 30 days, you must notify LFS immediately and choose one of the following options:
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Buy out the vehicle
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Complete a Transfer (to someone living in Canada)
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Negotiate with the dealer to terminate your contract and buy out the vehicle
Relocation to the USA is strictly prohibited.
Contact LFS for Assistance @ 1-800-265-3987
Inquiries about my account balance
Q: How can I find out about the balance on my loan account?
A: You can obtain your account balance on your finance contract any time you like by joining Club Lexus. Simply visit Lexus.ca click on Club Lexus link at the bottom of the page and follow the instructions to get signed up as a member, or contact our office for assistance
@ 1-800-265-3987.
Due Date Change
Q: Can I change the due date on my contract?
A: Yes. Please contact LFS Customer Service Department @ 1-800-265-3987 to discuss your request. Some restrictions may apply.
Returned "direct payment plan" Payment
Q: I'm on the Direct Payment Plan and I just found out that my payment was returned NSF (insufficient funds), or FNC (funds not cleared). What should I do?
A: LFS has arrangements with the banks to make a second attempt 2-3 days after the initial attempt. When funds are not available within specified period, contact our Customer Service Department to make arrangements.
Deferring Your Payment
Q: Is it possible to defer my payment on my loan?
A: Yes, payment deferral is an option for short term situations. Some restrictions may apply. Contact the LFS Customer Service Department to discuss further @ 1-800-265-3987
License Plates Registration- Leased Vehicle
Q: I just recently moved to another province. What do I need from TFS to register my vehicle?
A: You will need a LFS letter of authorization to plate your vehicle in another province. For details, contact the Customer Service Department @ 1-800-265-3987. You are responsible to ensure you have continuous insurance coverage as per the terms and conditions of the lease contract.
Letter of Release
Q: My LFS account is now paid in full. How do I obtain a letter of release for my own records?
A: Contact the LFS Customer Service Department @ 1-800-265-3987.
