Updates From Lexus

Lexus Announces Intention to Recall Certain Canadian Market Vehicles to Replace Engine Valve Springs

TORONTO, ON. (July 2, 2010) -- Lexus Canada today announced that it has informed Transport Canada of its intention to file a Notice of Defect (NOD) regarding approximately 3,700 Lexus vehicles, powered by 4.6 and 5.0 litre V8 and 3.5 litre V6 engines in certain 2006, 2007 and 2008 GS, IS and LS models in Canada.

In the affected vehicles some foreign material may have contaminated a small number of the valve springs. In the rare instance that a vehicle is affected, there is a remote possibility that abnormal engine noise or idling may occur. In extremely rare instances, the engine may stop while the vehicle is in operation. Lexus Canada has received no reports of accidents, injuries or cases related to this condition. No vehicles from the current 2010 model year nor 2009 model year are affected.

Lexus will send owners of the involved vehicles a recall notification via mail. Owners are requested to contact their local Lexus dealership for diagnosis and repair after receiving their notification. The repair will involve replacement of the engine's valve springs at no charge.

Owners can continue to drive their vehicles. If symptoms such as vibration, rough idling, unusual engine sounds or poor performance are noticed, the vehicle should be brought to a Lexus dealership for service.

Certain Lexus vehicles produced among the following models and years are covered:

Customers with questions or concerns should contact Lexus Canada at 1-800-265-3987 or 1-800-26-LEXUS.

Toyota Files Voluntary Safety Campaign on Certain 2010 Lexus HS 250h Vehicles

TORONTO, ON, June 25, 2010 - Toyota Canada Inc. today filed a Voluntary Safety Campaign with Transport Canada to recall 2010 model year Lexus HS 250h vehicles to address a compliance issue with Canadian Motor Vehicle Safety Standard (CMVSS) 301.

As part of its annual compliance testing program, the National Highway Traffic Safety Administration (NHTSA) recently conducted a test of the 2010 model year HS 250h. The test involved striking the vehicle with a deformable barrier from the rear at approximately 80 km/h. The vehicle is struck by a moving deformable barrier with a 70 per cent overlap. As part of the test, the vehicle was then rotated on its longitudinal axis incrementally to each successive increment of 90 degrees. During the rotation, the vehicle exhibited fuel spillage that exceeded the requirement in the standard.

During vehicle development, Lexus tested the HS 250h using the same protocol and found the vehicles to comply fully with CMVSS 301. Lexus is currently working to identify the reason for the different test results and the cause of this noncompliance.

At the present time, Lexus has not identified a remedy to address this issue, but it is working hard to do so promptly and will notify owners as soon as one is developed. Until then, dealers will not deliver any new vehicles in their inventory that are included in this campaign until remedied.

Detailed information about this recall is available through Lexus Canada at 1-800-26 LEXUS or 1-800-265-3987.

Toyota Motor Manufacturing Canada Earns Top Honours in J.D. Power and Associates 2010 Initial Quality Study

• TMMC earns Gold Plant Quality Award for North/South America
• Lexus and Toyota earn five segment awards
• Lexus Ties for Most Segment Awards of Any Nameplate

TORONTO, ON - June 17, 2010 - J.D. Power today announced that Toyota Motor Manufacturing Canada Inc. (TMMC) has earned a Gold Plant Quality Award for the North and South American region in the 2010 J.D. Power and Associates Initial Quality Study (IQS).

"The Gold Plant Quality award is important because it represents the voice of the customer," said Ray Tanguay, President of TMMC. "For our more than 6,500 Team Members, it is a much appreciated recognition of their craftsmanship, commitment and attention to detail. We're honoured to be recognized as one of the greatest manufacturing teams in the world."

Toyota and Lexus brands were also awarded a combined five segment awards in the 2010 J.D. Power and Associates Initial Quality Study (IQS).

"The J.D. Power and Associates IQS 90-day feedback, along with strong resale values, long-term durability, warranty claims and customer loyalty, are strong indicators of the overall quality of our products," said Yoichi Tomihara, President and CEO of Toyota Canada Inc. "We are pleased with the strong performance of our vehicles, despite recent Toyota and Lexus recalls which we expected would influence specific vehicle rankings. We remain committed to ensuring the superior quality, safety and long-term value of our cars and trucks"

The Scion xB, coming to Canada this September, was also recognized with the highest ranking in the Compact Multipurpose Vehicle segment.

Lexus Ties for Most Segment Awards of Any Nameplate

Lexus ranked fourth among all nameplates in the 2010 IQS with 88 problems per 100 vehicles (PP100). Among individual models, the Lexus LS earned the distinction of fewest quality problems in the industry, with just 55 PP100.

Lexus also captured three segment awards to tie for the most awards of any nameplate in this year's study. These include the Lexus GS for Midsize Premium Car, the Lexus GX 460 for Midsize Premium Crossover/SUV; and the Lexus LS 460 for Large Premium Car. This is the third year in a row that the LS had ranked highest in its segment and the 10th time in 13 years that the LS has been at the top of its segment.

Reflecting heightened customer awareness of Toyota's recent recalls, the Toyota nameplate PP100 increased in this year's study by 16 PP100 to 117 PP100 resulting in a ranking of 21.

At the same time, the FJ Cruiser received the segment award for the Compact Crossover/SUV, while the Sienna ranks highest in the Midsize Van segment for the second year in row.

With the exception of the Highlander, all of the TMS models involved in the company's recent recalls experienced an increase in reported issues, while those not involved in the recalls, taken together, showed an overall improvement over 2009.

Toyota Segment Awards Chart

Production Facilities Earn Top Honours

In addition to the TMMC Gold Plant Award for the North and South American region with 30 PP100, three other Toyota production facilities also took top honours for the Asia Pacific region including:

• The Kyushu 2 plant (IS line, ES 350, RX line) earned the Gold Award with 32 PP100
• The Tahara 3 plant (GS line, IS sedans, LS 460) earned the Silver Award with 33 PP100
• The Kyushu 1 plant (HS 250h, RX line) earned the bronze award with 37 PP100.

Lexus RX 450h named Best SUV by Chinese-Canadian Consumers

(British Columbia, Canada) - June 4, 2010 - In a nation-wide poll conducted by AutoNerve Magazine, Chinese-Canadian car enthusiasts have picked the Lexus RX 450h as the Best SUV in the 7th Annual Chinese-Canadian Consumers Car Choice Awards. Lexus offers the world's first and most extensive line-up of luxury hybrid models, and the RX 450h luxury hybrid SUV delivers advanced driver-inspired Lexus technology, comfort and convenience features, with outstanding fuel economy and lower emissions. The Lexus RX 450h was also a category winner in the Automotive Journalists Association of Canada's (AJAC) 2010 Canadian Car of the Year award.

Lexus Canada thanks AutoNerve and the many Canadians who voted for the Lexus RX 450h in the 2010 awards.

AutoNerve magazine serves more than 1.5 million Chinese-Canadians across Canada, the first and only Canadian automotive publication in the Chinese language. AutoNerve readers were invited to vote for the best model in eight categories.

The 2010 Chinese-Canadian Consumers Car Choice Awards winners are featured in the May/June issue of AutoNerve Magazine.

Reports Regarding Certain LS Model Steering

Reports originating from Japan indicate that Toyota Motor Corporation will recall certain Lexus LS models globally because of a steering system concern.

Lexus in Canada is aware that certain 2010 and a small number of 2009 Lexus LS sedans* equipped with optional Variable Gear Ratio Steering (VGRS) may exhibit a temporary steering wheel off-center condition, under a specific driving manoeuvre. To address this condition, Lexus in Canada will file a recall in Canada on Friday, May 21. The VGRS may exhibit a temporary steering wheel off-center condition of up to 90 degrees after driving quickly from a very tight turn where the steering was at the end of its travel (full lock position - left or right). VGRS automatically corrects the steering wheel off-center condition as the vehicle is driven within approximately one to three seconds. The driver may notice this condition as the steering wheel slowly moves to the center position while driving straight during the VGRS correction.

For 20 years, Lexus has made customer safety and satisfaction its highest priorities. Lexus in Canada takes this situation seriously, and remains committed to providing customers with outstanding products and service.

Customers who have any further questions are asked to visit www.lexus.ca or contact Lexus in Canada at 1-800-265-3987.

*Delivered to owners since August 2009

2010 Lexus GX 460 Passes Consumer Reports' Retest - 'Don't Buy' Label Lifted

TORONTO, ON - May 7, 2010 - Lexus Canada is pleased that, following a retest of the 2010 Lexus GX 460, Consumer Reports (CR) has revoked the "Don't Buy: Safety Risk" designation after the Vehicle Stability Control (VSC) software upgrade, which is currently available to all 2010 Lexus GX 460 owners in Canada, addressed their concern.

CR stated that their engineers put the updated 2010 GX 460 through the full series of emergency handling tests. CR reported that they did not experience any safety concerns with the updated GX 460 in their handling tests.

Lexus Canada dealers began contacting customers as soon as details for the VSC upgrade were available. Virtually all of them were contacted by their dealers within a few days and GX vehicles in Canada have already begun receiving updates. Free loaner vehicles are being provided to customers as well as remote repairs, pick-up and delivery service, fueling and washing customer cars.

Since it was launched more than 20 years ago, Lexus Canada has built its reputation on customer respect and concern for safety. When CR announced on April 13 that the 2010 GX 460 did not pass their 'Throttle Lift-Off' test, we immediately stopped selling the vehicle and commenced a vigorous investigation. Thanks to the quick response and hard work by our engineers, they were able to identify and address the issue in just about two weeks. Lexus Canada affirms that the safety and satisfaction of our customers is our top priority.

As previously announced, Lexus Canada dealerships will continue to provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed.

We urge owners of any affected vehicle that have not yet had the vehicle stability control system software upgrade performed to contact their local Lexus dealership as soon as possible to have the remedy performed.

In addition, all Lexus owners are encouraged to join Club Lexus, through which they can receive recall information specific to their vehicle and automated online service reminders from Lexus Canada among the many other benefits. Owners can visit www.lexus.ca to join.

For more information, please visit www.lexus.ca or contact Lexus Canada at 1-800-265-3987.

2010 GX 460 Vehicle Stability Control system update now available at Canadian Lexus dealers

Lexus Canada resumes delivery of the 2010 Lexus GX 460

TORONTO, ON – April 29, 2010 – Lexus Canada announces that an update for the 2010 GX 460 vehicle stability control system is now available at Lexus dealers across Canada. Dealers will be contacting customers to perform the software update for all affected vehicles.

With a remedy in place, Lexus Canada will also resume delivery of the 2010 GX 460.

Lexus Canada responded quickly to the Consumer Reports announcement on April 13 that the 2010 GX 460 did not pass their "Throttle Lift-Off" test – Lexus Canada stopped delivery, initiated a thorough investigation and identified a solution in just about two weeks. These measures reflect Lexus Canada’s commitment to the safety and satisfaction of its customers. Lexus Canada is confident that this solution will further enhance the performance of the 2010 GX 460.

Customers who have any further questions are asked to contact their local Lexus dealer, visit www.lexus.ca or contact Lexus Canada at 1-800-265-3987.

Lexus Canada has announced a voluntary safety recall affecting 2010 model year GX 460 vehicles to update software in the vehicle’s Vehicle Stability Control (VSC) system

TORONTO, ON – April 19, 2010 – Toyota Canada Inc. (TCI) has announced a voluntary safety recall affecting approximately 446 2010 model year GX 460 vehicles to update software in the vehicle’s Vehicle Stability Control (VSC) system.

Toyota’s vehicle and design evaluation objective is to meet or exceed customer expectations and regulatory requirements. Toyota’s engineering team undertook similar tests to confirm the issue raised by Consumer Reports on April 13, 2010 and we are confident that an update to the VSC software addresses the concern.

All Canadian Lexus dealers will have the VSC software update by end of April. Letters will be sent to owners included in this recall in early May.

No other Toyota or Lexus vehicles are involved in this recall.

Customers who have any further questions are asked to visit www.lexus.ca or contact Lexus Canada at 1-800-265-3987.

Lexus' Statement Regarding Consumer Reports' Testing of the 2010 GX

For 20 years, Lexus has made customer safety and satisfaction our highest priorities. We are taking the situation with the GX 460 very seriously and are determined to identify and understand the issue Consumer Reports identified. At this time we have asked our dealers to temporarily suspend delivery of the 2010 GX 460.

Lexus' extensive vehicle testing provides a positive indication of how our vehicles perform and we are confident that the GX meets our high safety standards. Lexus' engineering teams are vigorously testing the GX using Consumer Reports' specific parameters to identify how we can enhance the GX's performance.

For any of the 149 Canadian 2010 GX 460 owners who may have concerns, Lexus Canada will provide a loaner car for their convenience and as requested.

As always, Lexus is committed to providing our customers with outstanding products and service.

Customers who have any further questions are asked to visit www.lexus.ca or contact Lexus Canada at 1-800-265-3987.

All-New CT 200h Premium Compact Hybrid Highlights the New York Auto Show

Lexus will add another exciting dimension to its award-winning hybrid lineup with the North American debut of the all-new CT 200h Premium compact hybrid at the 2010 New York International Auto Show.

This versatile five-door hatchback is the first premium compact from Lexus, and the only dedicated hybrid in the premium compact segment. The CT 200h will be Lexus’ second dedicated hybrid and fifth hybrid vehicle in the Canadian lineup.

The four-seat CT 200h unites athletic sport styling and agile driving dynamics with advanced Lexus hybrid performance and efficiency. Inside, the CT 200h cockpit delivers elegant urban style and intuitive functionality that transform driving into an entirely new and exhilarating experience.

Toyota Extends Brake Override Feature to Provide an Additional Measure of Customer Confidence

TORONTO, Ontario, February 23, 2010 – Toyota Canada today announced that it will install a brake override system on an expanded range of customers’ vehicles to provide an additional measure of confidence. This braking system enhancement will automatically reduce engine power when the brake pedal and the accelerator pedal are applied simultaneously under certain driving conditions.

The following models have been added to the list of vehicles that will receive the brake override upgrade: 2005-2010 Tacoma and 2009-2010 Venza. In addition, Toyota Canada will provide the brake override system for owners of 2008-2010 Sequoia vehicles. Toyota previously announced that the system would be installed onto the 2007-2010 Camry, 2005-2010 Avalon, and the 2007-2010 Lexus ES 350, 2006-2010 IS 350 and 2006-2010 IS 250 models.

The brake override feature is not an integral part of the campaigns currently being undertaken by Toyota Canada which include Tacoma and Venza models but is being added as an extra measure of confidence for Toyota owners. It will be installed on Tacoma and Venza at the same time as the improvements previously announced for those models are performed. Notification to customers regarding brake override installation for Sequoia will be sent separately.

In addition to upgrades on existing vehicles, this feature is scheduled to be incorporated into future new production of most Toyota and Lexus models sold in Canada by the end of 2010.

Extension of the brake override system to the expanded range of models is the latest step in Toyota’s commitment to building the safest and most reliable vehicles on the road and to ensuring our customers are confident in the cars and trucks they drive.

Detailed information and answers to questions about issues related to these recalls are available to customers at www.toyota.ca and at the Toyota Customer Interaction Center at 1-888-TOYOTA-8.

For more information and contact details, please visit media.toyota.ca

Toyota announces voluntary recall on 2010 model-year Prius and 2010 Lexus HS 250h vehicles to update ABS software

Inspection of Power Steering Hose Position on Certain 2010 Camry Also Announced

Recalls Underscore Toyota’s Commitment to Address All Vehicle Quality and Safety Issues Promptly and Effectively

TORONTO, ON., February 9, 2010 – Toyota Canada Inc (TCI), today announced it will conduct a voluntary safety recall on approximately 3,273 2010 Model Year Prius vehicles and approximately 309 Lexus Division 2010 HS 250h vehicles to update software in the vehicle’s anti-lock brake system (ABS). No other Toyota, Lexus, or Scion vehicles are involved in this recall.

The ABS, in normal operation, engages and disengages rapidly (many times per second) as the control system senses and reacts to tire slippage. Some 2010 model-year Prius and 2010 HS 250h owners have reported experiencing inconsistent brake feel momentarily during slow and steady application of brakes on rough or slick road surfaces when the ABS is activated in an effort to maintain tire traction.

Toyota has responded with a running production change for 2010 Prius that was introduced last month, improving the ABS system’s response time, as well as the system’s overall sensitivity to tire slippage. The production change for the HS 250h is planned for later this month.

The recall involves a software update on 2010 Prius vehicles sold prior to this running production change. Only Prius vehicles produced since May 2009 and all HS250h vehicles are subject to this recall. First- and second-generation Prius vehicles use a different ABS system and are not involved in this campaign.

The ABS system on the Lexus HS250h is similar in design to the Prius. The software adjustment planned for HS250h production and dealer modification is being finalized and will be announced very soon.

Toyota will begin mailing letters to Prius owners included in this recall next week and HS250h owners within the next few weeks, to let them know when to bring their vehicles into a dealership. New vehicles currently at dealerships will be provided with the updated software before delivery.

Separately, Toyota will conduct a voluntary safety recall on 393 early production 2010 model year Camry vehicles equipped with the 4-cylinder engine to inspect for a power steering hose that may be in contact with a front brake tube. This contact could lead to a hole in the brake tube and cause a brake fluid leak, increased brake pedal stroke and greater vehicle stopping distance.

Owners of the involved 2010 Camry vehicles will be notified by mail starting in the middle of February.

Detailed information about these recalls is available to customers at www.toyota.ca and at the Toyota Customer Interaction Centre at 1-888-TOYTOA-8 or www.lexus.ca and at the Lexus Customer Interaction Centre at 1-800-26-LEXUS.

FAQs About the 2010 Prius/2010 Lexus HS 250h/Camry Voluntary Recalls

1. What is the problem with the 2010 Prius?
The anti-lock brake system (ABS) in the 2010 model-year Prius, in normal operation, engages and disengages rapidly (many times per second) as the control system senses and reacts to tire slippage. Some owners have reported experiencing inconsistent brake feel during slow and steady application of the brakes on rough or slick road surfaces when the anti-lock brake system (ABS) is activated in an effort to maintain tire traction.

2. How is Toyota responding to this Prius issue?
Toyota has responded to owner concerns with a running production change for the 2010 Prius that was introduced last month, improving the ABS system’s response time, as well as the system’s overall sensitivity to tire slippage.

The recall will allow Toyota dealers to perform this software update in the anti-lock brake systems of 2010 Prius vehicles sold prior to this production change.

3. Why does this only impact 2010 Prius models?
First and second-generation Prius vehicles use a different ABS system and are not involved in this campaign.

4. What is the problem with the Lexus HS 250h?
The anti-lock brake system on the Lexus HS 250h shares similar component design to the 2010 Prius, so it has been included on this recall.

5. How is Toyota responding to this Lexus issue?
The software adjustment planned for the Lexus HS 250h production and dealer modification is being finalized and will be announced very soon.

6. How many vehicles are impacted?
This recall involves approximately 3,273 2010 model year Prius vehicles and approximately 309 Lexus Division 2010 HS 250h vehicles.

7. What should 2010 Prius and Lexus HS 250h customers do if they experience this braking issue?
If a Prius or Lexus HS 250h owner were to experience this condition, pressing firmly on the brake pedal will stop the vehicle safely.

8. Are these vehicles safe to drive until they get their update?
The vehicles are safe to drive because pressing firmly on the brake pedal will stop the vehicle.

9. When can I get my vehicle fixed?
Toyota will begin sending letters to Prius owners included in this recall by mail next week and Lexus HS 250h owners within the next few weeks to let them know when to bring their vehicles into a dealership. Owners will only receive a letter if their vehicle is involved in the recall.

10. How long will it take for a dealer to repair my vehicle?
The software update should only take approximately 30 minutes to install, depending on technician workflow.

11. Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?
Toyota will cover all repair costs associated with this work.

12. Is this recall related to the ongoing Toyota recalls associated with sudden unintended acceleration?
No, this recall is unrelated to the ongoing recall of Toyota vehicles for sticking gas pedals and floor mat entrapment issues.

13. What is the problem with the Camry?
On certain early production 2010 model year Camry vehicles equipped with the 4-cylinder engine, a power steering pressure hose in the engine compartment may be the incorrect length. If this condition exists, a crimp on the power steering pressure hose may come in contact with the No. 7 front brake tube.

Should this condition continue, a hole may wear in the brake tube and deplete the brake fluid in the vehicle. As a result, the brake pedal stroke will increase and lead to greater vehicle stopping distance.

14. Which and how many vehicles are involved?
393 Camry vehicles in Canada are involved.

15. Are there any warnings that this condition exists?
No, there are no specific warnings that this condition exists.

16. What is Toyota going to do?
Any Toyota dealer will inspect and, if necessary, adjust the space between the brake tube and the power steering pressure hose crimp. Based upon the inspection results, the dealership may need to replace the brake tube.
The inspection/adjustment and, if necessary, the brake tube replacement, will be performed at no charge to the vehicle owner.

17. When will Camry owners be notified?
Toyota will notify owners by mail starting in mid-February 2010.

18. Where can I get more information on this recall?
Information for Toyota customers can be found at www.toyota.ca and at the Toyota Customer Interaction Centre at 1-888-TOYOTA-8.

Information for Lexus customers can be found at lexus.ca and at the Lexus Experience Centre at 1-800-26-LEXUS.

2010 HS 250h Receives Five Star Crash Test Ratings

The U.S. National Highway Traffic Safety Administration (NHTSA) awarded the 2010 HS 250h its maximum five-star ratings in four key crash safety measures.

The all-new Lexus hybrid earned five stars in front impact tests for the driver and front passenger seats, and five stars in side impact tests for the driver and left rear passenger seat (only the left side was tested).

As with many other Lexus models, the HS 250h features a class-leading 10 airbags as standard equipment, including:

• Driver and front passenger dual-stage front SRS airbags
• Driver and front passenger seat mounted side airbags
• Driver and front passenger knee airbags
• Rear outboard seat side airbags
• Roll sensing side curtain airbags

The reinforced HS 250h body is engineered for strength and resiliency to absorb and diffuse energy from front, rear and side impacts. And active front seat headrests come standard to help reduce the potential for whiplash from lower speed rear impacts.

Click here for more information about the 2010 HS 250h.

2010 RX 450h Named Top Pick By CanadianDriver.com

CanadianDriver.com, the respected online automotive magazine, recently announced its first annual Top Picks awards. The 2010 RX 450h was selected as one of the top 20 new vehicles in the Canadian marketplace among a broad range of classes, makes and models.

The magazine’s panel of senior editors and writers, who have a combined 60 years of test-driving experience, based their decision on key factors such as styling, comfort, functionality, quality, performance, fuel economy, safety features, reliability, and value for money. They also considered class-specific advantages such as cargo capacity, payload, towing, utility, and ground clearance.

The all-new 2010 RX 450h hybrid was also recently named Best New SUV/CUV over $60,000 by the Automobile Journalists Association of Canada.

Click here for more information about the 2010 RX 450h.

2010 RX 450h Voted Best New SUV/CUV Over $60k

After a week of rigorous testing at their annual TestFest to determine the 2010 Canadian Car of the Year, members of the Automobile Journalists Association of Canada (AJAC) named the all-new 2010 RX 450h hybrid the winner of its category: Best New SUV/CUV over $60,000.

Completely re-invented for 2010, the win for the RX 450h, is a ringing endorsement of the only hybrid vehicle in the Best New SUV/CUV over $60,000 category. The luxurious RXh delivers more power, better fuel efficiency and lower emissions than ever, and boasts several advanced and intuitive control, safety, and comfort features.

For more information on the RX 450h, please click here.

Toyota Canada Inc. Statement

Toyota takes public safety very seriously. It believes its vehicles to be among the safest on the road today.

On November 26th Toyota Canada and Transport Canada announced the completion of the investigation concerning the possibility that improperly installed all weather floor mats may create the potential for the accelerator pedal to become stuck in the open position.

As a result of the investigation, actions to assist affected owners in Canada were outlined in the announcement. Copies of the related news releases are provided in this site. We encourage any owners concerned about this investigation to refer to these announcements and the additional information provided here.

We wish to clearly state that the Toyota and Lexus models affected by the advisory were confirmed to be safe to drive.

Further we wish to confirm that the Toyota supplied removable carpet mats supplied with these vehicles are completely safe and were never a subject of this investigation.

Toyota supplies two types of floor mat for all Toyota vehicles. One has a carpet top surface, the other is made completely of black rubber and is known as an All Weather Floor Mat. This communication relates solely to the "Rubber All Weather Floor Mat".

It is important that only Toyota specific floor mats are used, that they are the correct mats for your vehicle, secured on the retaining hooks provided and never stacked. Should you be uncertain about correct floor mat installation, please contact your nearest Toyota (Lexus) dealer.

Owners who may be affected by the findings of the investigation due to the use of all weather mats and those that will be offered additional precautionary remedies as a result of the investigation will be contacted by direct mail starting in December.

In the interim all owners of affected models who are using Toyota supplied all weather mats are instructed to ensure that they are properly installed using the retention hooks and not being used stacked on top of the carpet mats. All owners should refer to the instructions provided in their owner’s manual concerning correct floor mat selection and the installation instructions provided in this site.

The following Lexus models are affected:

• 2007 - 2010 ES350
• 2006 - 2010 IS Series

Proper floor mat selection and installation

Unwanted acceleration due to an unsecured or incompatible driver’s floor mat can occur in any vehicle. For further information, please see Transport Canada website regarding "Vehicle Floor Mats - Interference with Accelerator (Gas) and Brake Pedals" http://www.tc.gc.ca/roadsafety/tp/tp14665/v200701/menu.htm.

If you use a removable driver's side floor mat in your vehicle, Toyota recommends that you use the correct floor mat for your model of vehicle, that it is properly installed and secured, that it is not flipped over with the bottom-side up, and that one floor mat is not stacked over another.

Example of Properly Installed Floor Mat:

- Click here for Toyota Carpeted / All-Weather Floor Mat Inspection, Application & Installation Instructions

What to do in the event of unwanted acceleration

Should your Lexus vehicle continue to accelerate after releasing the accelerator pedal, this could be an indicator of the floor mat interference. Toyota recommends you take the following actions:

First, only if it is possible to do so, pull back the floor mat and dislodge it from the accelerator pedal: then safely pull over and stop the vehicle.

If you are unable to confirm the state of the floor mat, or unable to dislodge the floor mat, then firmly and steadily step on the brake pedal with both feet. Do NOT pump the brake pedal repeatedly this will increase the effort required to slow the vehicle.

Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine.

If unable to put the vehicle in Neutral, turn the engine OFF or to ACC. This will not cause loss of steering or braking control, but the power assist to these systems will be lost.

If the vehicle is equipped with an Engine Start/Stop push button, firmly and steadily push the button for at least three seconds to turn off the engine. Do NOT tap the Engine Start/Stop button.

If the vehicle is equipped with a conventional key-ignition, turn the ignition key to the ACC position to turn off the engine. Do NOT remove the key from the ignition as this will lock the steering wheel.

What if you have other questions?

Please contact the Service Department at any Lexus dealership. Your Lexus dealer will be more than happy to assist and answer any of your questions. You may also contact Lexus directly at 1-800-26LEXUS (1-800-265-3987).

Toyota Canada and Transport Canada Complete Floor Mat Investigation

No Vehicle Defect Identified in Affected Models
Canadian-Designed Genuine Toyota and Lexus All-Weather Floor Mats Safe for Affected Models¹
Extra Consumer Safety Improvement Campaign Undertaken to Ensure Customer Confidence
Canada-Unique Safety Campaign Launched

November 26, 2009 (Toronto) - Following an advisory to Canadian customers in late September to request the removal of any driver’s side floor mats from certain Toyota and Lexus vehicles, Toyota Canada Inc (TCI) today announced completion of its investigation into potential accelerator pedal entrapment due to incompatible or unsecured all-weather floor mats. Toyota Canada has worked closely with Transport Canada during this investigation. There is no risk of accelerator pedal entrapment when compatible Toyota and Lexus Canadian-designed all-weather floor mats are properly used in the affected models as they are different in design and material composition from the Toyota-supplied mats in the U.S.A. Properly installed and secured compatible carpet floor mats also do not give rise to pedal entrapment.

Although no vehicle defect has been identified, given the importance Toyota attaches to customer confidence in their Toyota vehicle, as an extra measure of confidence, a safety improvement campaign will be initiated for Canadian customers to provide:

• reconfiguration of the accelerator pedal for the 7 affected models²
• reconfiguration of the shape of the floor surface to increase the space between the accelerator pedal and the floor for the Lexus ES 350, Camry and Avalon models
• installation of a brake override system for the Camry, Avalon and Lexus ES 350, IS 350 and IS 250 models³

Unique to Toyota Canada, a safety campaign will also be initiated for Toyota Venza vehicles equipped with a genuine Toyota Canada driver’s side all-weather floor mat. Until owners of Venza vehicles receive their notice of the campaign, Toyota recommends that they take out any genuine Toyota drivers' side all-weather floor mat in the vehicle. Toyota has determined that the genuine Toyota carpeted floor mat is compatible with the vehicle and recommends at this time that only the original equipment carpet floor mat be installed using the retaining clips provided. Customers should also ensure it is properly installed and secured, that it is not flipped over with the bottom-side up, and that one floor mat is not stacked over another. If a customer does not know or is not sure whether the driver's side mat(s) in the vehicle is correct for or compatible with their vehicle, the customer should remove it. For additional information about floor mats, customers can visit their Lexus dealership, lexus.ca or the Transport Canada website at www.tc.gc.ca

Finally, Toyota Canada will also be providing an educational advisory to other Toyota and Lexus customers providing information on proper mat installation procedures. Toyota Canada reminds all its customers to register any address or ownership changes to allow for prompt notification.

The safety of our owners and the public is of utmost importance to Toyota Canada and we will continue to thoroughly investigate and take appropriate measures to address any trends that are identified with respect to this issue.

Owners who have further questions are asked to visit www.toyota.ca or www.lexus.ca or contact Toyota Canada directly at 1-888-TOYOTA-8 or Lexus Canada at 1-800-265-3987.

¹The 7 models are: 2007 to 2010 MY Camry, 2005 to 2010 MY Avalon, 2004 to 2009 MY Prius, 2005 to 2010 MY Tacoma, 2007 to 2010 MY Tundra, 2007 to 2010 MY ES 350, 2006 to 2010 MY IS 250, and 2006 to 2010 MY IS 350.

²The shape of the accelerator pedal will be reconfigured to address the risk of accelerator pedal entrapment, when an inappropriate floor mat is improperly attached, or is placed on top of another floor mat. Dealers will be trained and equipped to make the necessary modifications to these models starting at the beginning of 2010. Dealers will be instructed on how to reshape the accelerator pedal for the repair.

³This system cuts engine power in case of simultaneous application of both the accelerator and brake pedals. The brake override system will be made standard equipment throughout the Toyota and Lexus product lines starting with January 2010 production of ES350 and Camry and is scheduled to be incorporated into new production of most models by the end of 2010.

For further information, please see Transport Canada website regarding

"TRANSPORT CANADA APPLAUDS TOYOTA'S ACTION TO PROTECT CONSUMERS".

LF-Ch Compact Hybrid Concept Debuts in Frankfurt

Visitors to the 2009 Frankfurt Auto Show in September had the first look at the striking Lexus LF-Ch compact hybrid concept. Highlighted by dynamic sport styling, five-door versatility, and numerous premium features, the LF-Ch provides an exciting preview of a compact luxury hybrid that young urbanites might see from Lexus down the road.

Powered by an advanced Lexus Hybrid Drive system, the athletic four-seat LF-Ch delivers exceptional hybrid performance and efficiency. At the touch of a button the driver can select from four distinct drive modes – Normal, Eco, EV, and Sport. The Eco and EV modes maximize efficiency, while the Sport mode instantly boosts performance and acceleration for more enthusiastic driving.

With its stylish interior design and smart amenities, such as headrest-mounted iPhone^® docking, the LF-Ch presents several intriguing possibilities for the future.

TMC Develops Highly Scratch-resistant Clear Coat - Paint to be Used on Soon-to-be-upgraded Lexus 'LS' -

Tokyo-TOYOTA MOTOR CORPORATION (TMC) announces that it has developed a clear-coat paint with self-restoring qualities that is highly resistant to surface scratches usually caused by car wash brushes or fingernails. TMC plans to use the coat on the soon-to-be-upgraded Lexus "LS".

Unlike a conventional clear coat, TMC's newly developed coat is not easily damaged and can even restore* itself even if it is deformed. Moreover, it requires no special maintenance, prevents luster degradation caused by surface scratches and helps to prolong new-car color and gloss.

The new coat features an ingredient that encourages closer molecular bonding, resulting in a denser structure than conventionally possible. This gives the coat flexibility and elasticity, making it less prone to damage and more resistant to light and acid, and giving it the ability to self-restore after deformation.

Meanwhile, TMC plans to continue actively addressing paint-related environmental issues through such steps as introducing water-based paints on all its vehicle-production lines.

* Excludes cases in which the self-restoring coat itself is destroyed.

Lexus Continues as the National Founding Partner of the CJGA

Lexus is proud to continue our commitment as the National Founding Partner of the Canadian Junior Golf Association (CJGA). Lexus values the opportunity to encourage the education and growth of amateur sport and the game of golf among young Canadians. The CJGA will be promoting a fleet of 2010 RX 350's at the 90 events they are hosting across Canada throughout their season. Lexus dealers are excited to provide regional and community support. Lexus will continue to keep CJGA members and alumni informed of all its latest advanced products and services throughout the year. In the spirit of "The Pursuit of Perfection", Lexus is also looking forward to the continued success of the Lexus Skills Competition at each CJGA event. For information about the CJGA, please visit www.cjga.com

Lexus All-Wheel Drive for All-Season Traction

If you're looking for additional traction this winter, consider Lexus All-Wheel Drive (AWD). Lexus offers one of the finest selections of AWD vehicles - from luxury and sports sedans to rugged SUVs to the only lineup of luxury hybrids.

Moments of advanced performance, luxury, and traction are experienced with our IS 250 AWD sport luxury sedan and GS 350 AWD performance luxury sedan. For premium luxury, Lexus adds AWD capability to the all new 2009 LS 460 AWD flagship luxury sedan.

For moments of adventure, luxury and confidence, choose from the added traction of the Canadian made RX 350 luxury crossover SUV, or the rugged GX 470 SUV and sophisticated luxury SUV, the LX 570.

With advanced Lexus Hybrid Drive, Lexus not only offers the only lineup of luxury hybrids, it also offers them with AWD. Like the RX 400h, the world's first luxury hybrid crossover, or our most advanced hybrid, the LS 600h L with standard AWD.

Click on any of the links below to get the complete picture on each of our All-Wheel Drive models.

Sedans

IS 250

GS 350

LS 460

LS 460L

SUVs

RX 350

GX 460

LX 570

Hybrids

RX 450h

LS 600h L