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Lexus is committed to developing technologies to ensure that you derive optimal enjoyment from your vehicle. From time to time, we may need to repair or replace a vehicle component to help maintain the quality and safety of your vehicle. As a Lexus owner or lessee, you will be notified by mail if your vehicle requires repairs or servicing and you will be instructed as to how to obtain the repair or servicing at no cost to you.
Campaigns conducted by Lexus can be Safety Recall Campaigns and/or Limited Service Campaigns. Certain Warranty Enhancement Programs may also be applicable to your vehicle.
In accordance with the requirements of the Canadian Motor Vehicle Safety Act, when Lexus has determined that either a defect or a non-compliance with a Canadian Motor Vehicle Safety Standard which relates to motor vehicle safety exists in your vehicle, a Safety Recall Campaign is launched. The inspection and/or repair required under a Safety Recall Campaign will be performed at no charge to the vehicle owner.
The purpose of a Limited Service Campaign is to offer vehicle owners an inspection and/or repair at no charge for a limited period of time in order to address a non-safety product or technical issue. Lexus encourages Guests to take advantage of all Limited Service Campaigns prior to their expiration date.
The purpose of a Warranty Enhancement Program is to inform Guests that Lexus has enhanced the warranty coverage (time and/or mileage) on a vehicle component to further enhance customer satisfaction. Warranty Enhancement Programs have a time and/or mileage limit and a specified condition for eligibility.
Safety recalls involving certain Lexus block heaters were recently issued in Canada.
If your vehicle is subject to one of those recalls, stop using your block heater immediately.
Continued use of your recalled block heater may increase the risk of fire hazard.
Use the VIN look up tool below to check for any recalls that apply to your vehicle, including the Block Heater Recall.
If you have not been receiving recall notices by mail, please confirm your address with Lexus via the contact options below.
If you have any questions about your vehicle, please contact Lexus Canada’s Customer Interaction Centre at 1‑800‑26‑LEXUS (1‑800‑265‑3987) Monday to Friday between 8:00 am and 6:00 pm Eastern Time. You can also click here to send us an email.
View Takata Airbag Inflator Recalls
Information Use the Look Up tool above to check for any recalls that apply to your vehicle, including Takata Airbag Inflator recalls.
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