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Lexus Canada FAQ

Parts & Service

  • Tires - Size

    Q: Can I change the size of the tires on my Lexus vehicle?

    A: Lexus carefully selects a tire size and grade to match the specifications of the vehicle and to optimize ride comfort and handling. As a result, we recommend the following:

    • Do not use tire sizes other than those supplied or recommended by Lexus
    • Do not mix tires of different makes, models, tread patterns or tread wear
    • Do not mix radial, bias-belted, or bias-ply tires
    • Do not mix summer, all season and winter tires
    • Always use Snow Tires when driving on snow or ice. Select snow tires of the same size, construction and load capacity as the original equipment tires.
    • All four tires must be the same brand and have the same tread patterns.

    Observe these precautions to help prevent accidents. Failure to do so may cause damage to parts of the drive train, as well as dangerous handling characteristics, which may lead to injury or fatal accidents.

    For further information, visit our Tires section, see your Owner's Manual or visit your Lexus Dealer.

  • Tires - Pressure

    Q: Where do I find the recommended tire pressure for my Lexus?

    A: Tire pressure for your vehicle is specified in your Owner's Manual and may also be found on the Tire and Loading Information Label, accessible on the driver's door pillar when you open the driver's door, or in the glove box.

  • Coverage – Roadside Assistance

    Q: How do I arrange Lexus Roadside Assistance?

    A: To contact Lexus Roadside Assistance Services, please call 1‑800‑26‑LEXUS (1‑800‑265‑3987), select English or French, and then option 2. You may also schedule assistance here.

    For further information, including coverage details, visit our Roadside Assistance section.

  • Maintenance

    Q: Where do I find information on the services required to maintain a Lexus vehicle?

    A: Lexus Guests can find information on vehicle maintenance in the Owner's Manual Supplement. You may also access an online schedule in our Maintenance section.

    Q: I used to access my Service History on Club Lexus. Where do I find it now?

    A: For information on your Service History, please contact your Lexus Dealership directly.

Lexus Automobiles

  • Importing a Lexus to Canada

    Q: Does Lexus provide assistance for importing Lexus vehicles to Canada?

    A: If you are interested in importing a Lexus vehicle to Canada, we recommend that you visit the website of the Registrar of Imported Vehicles or contact them at 1‑888‑848‑8240.

  • Break-In Period

    Q: What precautions do I need to take during the break-in period for my new Lexus?

    A: To extend the life of your new Lexus, it is recommended that you observe the following precautions:

    For the first 300 km:

    • Avoid sudden stops

    For the first 1000 km:

    • Do not drive at very high speeds
    • Avoid sudden acceleration
    • Do not drive continuously in low gears
    • Do not drive at a constant speed for extended periods

    Note: The above has been updated to be consistent with the 2013 Owner's Manual. All recommendations above are included in the manual. Refer to the index for the exact page location.

  • Towing

    Q: Where can I find information concerning the towing capacity of my vehicle?

    A: Information about the towing capacity, if applicable for your vehicle, is available in your Owner's Manual. We also recommend that you contact your Lexus Dealership for further information, before towing.

    To access towing information for current model year Lexus vehicles, select the vehicle of your choice from the Automobiles navigation and review the detailed vehicle Specifications.

  • New Fuel Consumption Ratings

    Natural Resources Canada – Fuel Consumption Reporting and Label Changes

    Toyota Canada supports the Federal Government’s announcement to introduce new fuel consumption ratings for cars and light trucks starting in model year 2015. The new ratings will better represent consumers’ typical driving conditions by taking into account air conditioner usage, cold temperature operation and driving at higher speeds with more rapid acceleration and braking. The updated fuel consumption ratings will provide consumers with a more accurate estimate of a vehicle’s fuel consumption and will ensure consumers have the most relevant information available when making vehicle purchase decisions.

    In addition to the fuel consumption rating changes, Natural Resources Canada (NRCan) also announced the most fuel efficient vehicles for model year 2014. Toyota Canada is proud to say that we have the most class leading fuel efficient vehicles of any Canadian manufacturer. We have the most fuel efficient vehicle in 6 of 15, or 40%, of the NRcan vehicle classes, once again demonstrating our leadership in providing the most fuel efficient vehicles to Canadian consumers.

    More information can be found by accessing the Natural Resources Canada website at www.vehicles.nrcan.gc.ca.

    Q: Has something changed on the vehicle fuel consumption label?

    A: Yes. The Government of Canada has changed the methodology for determining the fuel consumption ratings of new vehicles.

    Q: Why has the methodology for determining fuel consumption ratings of new vehicles changed?

    A: Consumers were consistently reporting that they could not meet the label values. To better approximate typical driving conditions/behaviours, the government aligned with the methodology used in the US, moving from 2-cycle testing to 5-cycle testing.

    Q: How has the methodology for determining fuel consumption ratings of new vehicles changed?

    A: Current testing uses city and highway ratings, called 2-cycle testing. Moving forward to model year 2015 vehicles, the methodology will include three additional tests that account for air conditioner usage, cold temperature operation and driving at higher speeds with more rapid acceleration and braking. This is referred to as the 5-cycle testing procedure.

    Q: What is the current method for determining fuel consumption ratings?

    A: Fuel consumption values are derived from the emissions generated during two laboratory driving cycles – a city test and a highway test. This is referred to as the 2-cycle testing procedure.

    Q: Will the fuel consumption ratings of the 5-cycle procedure be different from the current 2-cycle procedure?

    A: Yes. The 5-cycle testing procedure results in higher ratings that are more representative of a vehicle’s on-road fuel consumption compared to the 2-cycle testing methodology.

    Q: Why are the label values higher?

    A: They are higher because the three additional tests that account for air conditioner usage, cold temperature operation and driving at higher speeds with more rapid acceleration and braking consumes additional fuel.

    Q: Does it mean that the new MY2015 model vehicle has higher fuel consumption vs a MY2014 model vehicle?

    A: No. Only the methodology for determining the fuel consumption ratings of MY2015 has changed to better approximate typical driving conditions/behaviours.

    Q: Will my new vehicle consume more gas and cost more to operate?

    A: No. Only the methodology for determining the fuel consumption ratings of MY2015 has changed to better approximate typical driving conditions/behaviours.

    Q: Can I compare current fuel consumption ratings (2-cycle) to the new and improved fuel consumption ratings (5-cycle)?

    A: Yes. For 1995-2014 model year vehicles, adjusted ratings that reflect the new test methods are shown on the vehicle details pages on the vehicles.nrcan.gc.ca web site.

    Q: When will the fuel consumption ratings change be implemented?

    A: The new and improved fuel consumption ratings will appear on model year 2015 vehicles.

    Q: Is this an industry wide change?

    A: Yes.

    Q: Could vehicles on the showroom floor have some labels based on a 2-cycle testing procedure and some based on a 5-cycle testing procedure?

    A: Yes. MY2014 and earlier vehicles will have label values based on the 2-cycle testing procedure and MY2015 and future vehicles will have label values based on the 5-cycle testing procedure.

    Q: Can I get additional information from the Government of Canada regarding this change?

    A: Yes. Natural Resources Canada maintains a web site dedicated to light-duty vehicle fuel consumption at www.vehicles.nrcan.gc.ca.

    Q: Will my actual fuel consumption still vary compared to the new (5-cycle) ratings?

    A: Yes. NRCan has improved its methods for estimating fuel consumption, but your fuel consumption will still vary. Fuel consumption tests are designed to reflect "typical" driving conditions and driver behavior, but several factors can affect fuel consumption significantly:

    • How & Where You Drive
    • Vehicle Condition & Maintenance
    • Fuel Variations
    • Vehicle Variations
    • Engine Break-In

    Therefore, the NRCan ratings are a useful tool for comparing the fuel consumption of different vehicles but may not accurately predict the average fuel consumption you will get.

    Q: Will Canadian mi/gal estimates match US MPG estimates?

    A: No. In Canada we use Imperial gallons. In the US they use US gallons. (1 imperial gallon = 1.2 US gallons)

    Q: Will the fuel consumption label highlight the change to the new (5-cycle) ratings?

    A: Yes. See the sample label below.

Lexus Enform

  • General

    Q: What is Enform 2.0?

    A: Enform is comprised of apps and services designed to make every trip more enjoyable by keeping you connected and safe while you are mobile in your Lexus.

    Q: My vehicle did not originally come with Enform. Is it possible to have it installed?

    A: Enform cannot be added to a vehicle not originally equipped with it.

    Q: What future models will be equipped with Enform 2.0?

    A: Where technically possible, our intent is to deploy Enform 2.0 across our lineup in the years ahead.

    Q: How do I update my vehicle’s Enform 2.0 software?

    A: Updates to the Enform 2.0 software are pushed directly to your vehicle. When this occurs, a notification will appear on your vehicle’s multimedia display. Simply follow the prompts to complete the update.

    Q: How do I update the Enform app on my smartphone?

    A: Updates to the app are pushed to your device via Apple App Store or Google Play Store depending on your operating system.

    Q: Can I cancel my Enform subscription?

    A: Services are initially provided to you on a complimentary trial basis. Post-trial, should you subscribe to these services but later wish to cancel, simply call 1‑800‑290‑4431 or press your vehicle's SOS button push to reach a Response Centre Agent.

    Q: Can I restart my Enform subscription?

    A: Yes. Call 1‑800‑290‑4431 or press your vehicle's SOS button (should it not be disabled) to speak to a Response Centre Agent.

    Q: When I have questions or concern about the connected technology in my vehicle, who at my Dealer can I talk to?

    A: Your Lexus dealership may employ a Lexus Technology Specialist (LTS). This person has received specialized training enabling them to assist you with your in-vehicle connectivity concerns. Please contact your dealership to speak directly with this individual(s).

    Q: Which USB port should I use?

    A: Your Lexus may feature 2 different types of USB ports: Charge-only (indicated by a 2.1A battery/lightning icon) & Data (indicated by the USB trident logo). Certain features of your vehicle's connected technology require you to tether your device to the USB data port.

  • Enrollment

    Q: How do I enroll?

    A: To enroll, simply push the SOS button located in the overhead console for 1-2 seconds then follow the recorded prompts. Enrollment is only required for those vehicles equipped with an SOS button. Watch Enform Enrollment Video

    Q: Can I enroll online?

    A: Enrollment for Enform services can only be done by in-vehicle SOS button push.

    Q: What does the process involve?

    A: Following the SOS button push and recorded voice menu, you will be connected to an Response Centre Agent. This Agent will ask you a series of questions as a means to create your profile and read aloud the Terms & Conditions of your Enform service.

    Q: What documentation will I receive?

    A: Following completion of the enrollment process, you will receive a copy of the Connected Services Terms & Conditions and Subscriber Service Agreement by email. To insure your privacy, these documents are password protected. To open them, use a combination of your postal code and phone number provided at enrollment with no spaces (Example X1X1X15555555555). The passcode is case sensitive.

    Q: How do I make changes to my Enform account?

    A: To make a change to your Enform account, press the SOS button in your vehicle and follow the prompts to reach an Agent. Once you reach an Agent, state you wish to make a change(s) to your account. Once the Agent verifies your identity using your profile passcode, they will facilitate your request.

    Q: What is the cost to enroll?

    A: There is no cost to enroll and no personal financial information is required at time of enrollment.

  • Safety Connect

    Q: What is Safety Connect?

    A: Safety Connect is a suite of 4 services that can provide you with emergency assistance should your safety and/or security be at risk. Visit lexus.ca/enform for details. Watch Automatic Collision Notification video

    Q: How long is the trial?

    A: Vehicles equipped with Safety Connect initially include a complimentary 4-year trial which commences on the in-service date of the vehicle. See your Dealer for details.

    Q: What is Stolen Vehicle Locator?

    A: Should your Lexus ever be stolen, Stolen Vehicle Locator can help with its potential recovery.

    Q: What do I do if my vehicle is stolen?

    A: First, file a stolen vehicle report with law enforcement and obtain the report number. Then call 1‑800‑26‑LEXUS and advise the Agent your vehicle is equipped with Safety Connect, that it has been stolen and you wish to invoke a search. Upon confirmation of your Enform trial or subscription and validation of your police report number, tracking of your vehicle will be initiated.

    Q: Who contacts me if my vehicle is located?

    A: Should your vehicle be located by the Response Centre, law enforcement is notified first who will in turn notify you as to its disposition and detail next steps.

    Q: If Safety Connect can track my vehicle, how is my privacy protected?

    A: Protection of your information is of paramount importance to Lexus. Your vehicle's location is shared only during the following circumstances: a) during an Automatic Collision Notification (ACN) call where it is visible to the Response Centre and to emergency responders b) during a Stolen Vehicle Locate (SVL) request where it is visible to the Response Centre and to law enforcement and c) during an Enhanced Roadside Assistance call. For more information, visit https://www.lexus.ca/lexus/en/privacy

    Q: If my Navigation System malfunctions, is my Safety Connect service compromised?

    A: No as these systems are not interlinked. If you are experiencing issues with your Navigation System, see your Dealer.

    Q: What is “Enhanced” Roadside Assistance?

    A: Enhanced Roadside Assistance offers the same services as Lexus Roadside Assistance with the added convenience of sharing your vehicle's exact location with the Roadside Assistance Centre. For details on Lexus Roadside Assistance, please click on the link: https://www.lexus.ca/lexus/en/know-your-lexus/coverage#roadside-assistance

    Q: This light near my SOS button flashes red when I turn my vehicle on. Is something wrong?

    A: Green Light: Enform telematics are active.
    Green Light (flashing): Call is in progress to the Response Centre.
    Red Light: A technical concern exists. See your Dealer.

    Q: This light near my SOS button in the overhead console flashes red whenever I turn my vehicle on. Is something wrong?

    A: When the ignition is turned on, the red indicator light will flash for 2 seconds. This is normal and should be followed by activation of the green light to indicate that your system is active and at your disposal.

    Q: What should I do if I accidently press the SOS button?

    A: First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently, confirm no emergency is taking place and request termination of the call. If you do not verbally engage with the Agent, emergency response services may be dispatched to your location.

    Q: Does Safety Connect work in areas with poor or no cellular network?

    A: Lexus partners with a cellular network provider whose roaming agreements provide comprehensive coverage of North America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Safety Connect will be unavailable.

    Q: What emergency services are available?

    A: Emergency services available to you may include one or all of the following: Ambulance/Paramedics, Fire & Police. The SOS button can also be used for situations where you are witnessing an emergency but not directly involved, a crime in progress or to assist a fellow motorist.

    Q: Does Safety Connect use my personal data plan?

    A: This service relies on communication equipment embedded in your vehicle that does not use your data plan.

    Q: Do I have to pay for Safety Connect?

    A: For 4 years starting at the in-service date of the vehicle, Lexus is pleased to offer you Safety Connect at no charge. At the end of this trial, you can elect to maintain this service by paid monthly subscription.

    Q: What is the monthly fee?

    A: Safety Connect’s monthly fee is $9.95 CDN per month plus applicable taxes. Fees are billed directly to your authorized credit card.

    Q: When do you collect my financial information?

    A: As the expiry of your trial period approaches, you will receive email correspondence from Lexus detailing how to start your paid subscription. Part of this process includes connecting to a Response Centre Agent who collect your credit card information.

    Q: Will the fee change?

    A: The renewal fee is subject to change without notice.

    Q: How do I cancel my subscription?

    A: You can cancel your subscription at any time by calling 1‑800‑290‑4431. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

  • App Suite Connect

    Q: What is the purpose of the Enform 2.0 App?

    A: The mobile app, when paired to the vehicle via Bluetooth, facilitates the use of App Suite Connect on your vehicle’s multimedia system.

    Q: What apps are included in App Suite Connect?

    A:
    • Slacker
    • Yelp
    • NPR One
    • Fuel
    • Sports
    • Stocks
    • Traffic Incidents (Display Audio)
    • Weather (Display Audio)

    Q: Which vehicles is App Suite Connect available on?

    A: App Suite Connect is available on all vehicles equipped with Enform 2.0.

    Q: How does the Enform 2.0 app connect with my vehicle?

    A: The app pairs to your vehicle via Bluetooth. Watch Connecting your Device via Bluetooth video

    Q: Will App Suite Connect use my phone’s data plan?

    A: Yes.

    Q: Which apps require possible account creation and/or login?

    A: NPR One & Slacker.

    Q: Can I add my own apps to Enform App Suite Connect?

    A: Only Lexus can deploy apps to App Suite.

    Q: Can I disable apps I don't intend to use?

    A: Yes within the "Catalog" feature of App Suite.

    Q: Will I be compensated in any way for the data used by App Suite Connect?

    A: You are solely responsible for use of App Suite and associated costs.

  • Destination Assist

    Q: What is Destination Assist?

    A: Destination Assist connects you with a live agent to help you locate places to go and things to do who will then send directions to these destinations directly to your Navigation System.

    Q: How long is the trial?

    A: Destination Assist, as found on vehicles equipped with Lexus Navigation, come with a 1-year trial. This trial commences on the in-service date of the vehicle. See your dealer for details.

    Q: Does Destination Assist work in areas with poor or no cellular network?

    A: Lexus partners with a cellular network provider whose roaming agreements provide comprehensive coverage of North America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Destination Assist will be unavailable.

    Q: Does Destination Assist use my personal data plan?

    A: This service relies on communication equipment embedded in your vehicle and therefore does not use your data plan.

    Q: Do I have to pay for Destination Assist?

    A: For 1 year starting at the in-service date of the vehicle, Lexus is pleased to offer you Destination Assist at no charge. At the end of this trial, you can elect to maintain this service by paid monthly subscription.

    Q: What is the monthly fee?

    A: Destination Assist’s monthly fee is $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

    Q: When do you collect my financial information?

    A: As the expiry of your trial period approaches, you will receive email correspondence from Lexus detailing how to start your paid subscription. Part of this process includes connecting to a Response Centre Agent who collect your credit card information.

    Q: Will the fee change?

    A: The renewal fee is subject to change without notice.

    Q: How do I cancel my subscription?

    A: You can cancel your subscription at any time by calling 1‑800‑290‑4431. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

    Q: If my Navigation System malfunctions, is my Destination Assist service compromised?

    A: A Response Centre Agent could be called using voice recognition however, a point-of-interest may not be able to be sent to your navigation system. If you are experiencing issues with your Navigation System, see your Lexus Dealer.

    Q: Can I use Destination Assist via SOS button?

    A: The SOS button should only be used for emergency situations. Should your vehicle be equipped with Destination Assist, employ the Voice Recognition system on your vehicle and say ''Call Destination Assist'' or select Destination Assist in your embedded navigation system's menu.

    Q: If Destination Assist can track my vehicle, how is my privacy protected?

    A: Protection of your information is of paramount importance to Lexus. Your vehicle's location is shared only when you initiate a Destination Assist call where it is visible to the Response Centre and to Roadside Assistance Agents. For more information, please visit https://www.lexus.ca/lexus/en/privacy

  • Apple CarPlayTM

    Q: What is CarPlayTM?

    A: Apple CarPlay is your smart & simple way to use your iPhoneTM while driving your Lexus.

    Q: How Does it work?

    A: Just plug a compatible iPhone into your vehicle's USB data port (trident symbol), follow any on screen prompts that may appear and CarPlayTM enabled apps appear on the vehicle’s touch screen. Then, navigate and control apps using the touch screen, steering wheel controls, or with Siri.

    Q: Will CarPlay use my phone’s data plan?

    A: Yes and all data costs associated with the use of CarPlay will be your responsibility.

    Q: What do I need?

    A: You will need an iPhone 5 or higher with the latest iOS and a USB cable compatible with your iPhone. To insure positive function of CarPlay, use of the original equipment cable is highly recommended.

    Q: What Lexus models are CarPlay compatible?

    A: Visit https://www.lexus.ca/lexus/en/know-your-lexus/lexus-enform#apple-carplay-availability-modal for a complete list of CarPlay-enabled vehicles.

    Q: Can CarPlay be installed on my current Lexus?

    A: CarPlay cannot be installed on vehicles outside those referenced at https://www.lexus.ca/lexus/en/know-your-lexus/lexus-enform/apple-carplay

    Q: Can App Suite Connect and CarPlay be used at the same time?

    A: For the most accurate information on CarPlay functionality, please visit the CarPlay website.

    Q: Am I eligible to add CarPlay support to my Lexus vehicle?

    A: The following 2018-2019 Lexus vehicles are eligible for a Lexus Multimedia System enhancement that adds CarPlay compatibility.
    Eligible Lexus vehicles:

    • 2018 LS
    • 2018 LC
    • 2018 RC and RC F
    • 2018 NX
    • 2019 NX (built between May to September 2018*)
    • 2019 RC F (built between May to September 2018*)
    * Some 2019 NX and RC F with VIN plates listing an October 2018 or November 2018 production month may be eligible for the enhancement. You can determine if these vehicles already have CarPlay support, and thus do not need the enhancement, by:
    Looking on your vehicle’s multimedia screen for an icon listed as “Projection” or “Apple CarPlay” (press Menu on the Remote Touch, then look for the icon).

    Q: How much will the Multimedia enhancement cost?

    A: Suggested retail price is $70.00 (plus tax) for a limited time; please see details below. Please contact your preferred Lexus Dealer for information.

    Q: How long do I have to obtain the CarPlay enhancement from my Dealer?

    A: The CarPlay enhancement has no planned end date, however the price of $70.00 (plus tax) is available for the first 4 years from date of first sale or 80,000 km, whichever comes first. If your vehicle has more than 80,000 km at the launch of this enhancement, no need to worry, as there is a mileage-exemption grace period that ends December 7th, 2019. Installation following this period may still be possible, but at an increased expense. Contact your preferred Lexus Dealer at your convenience to schedule an appointment.

    Q: Is this Multimedia enhancement available through the Lexus multimedia update website?

    A: No. Unlike Audio Multimedia updates available through the Lexus website, the update to add CarPlay compatibility will only be available through your Lexus Dealer due to the complexity of the installation.

    Q: What is involved in the multimedia enhancement to add CarPlay compatibility?

    A: For eligible vehicles (see prior FAQ), your Lexus Dealer will install new software on your Lexus Multimedia system to add CarPlay compatibility. Simply call your preferred Lexus Dealer to schedule an appointment or ask about the enhancement at your next scheduled service. Your Dealer can also help restore your personal settings, including Bluetooth®-paired phone, audio presets, home screen customizations, and other multimedia settings.

    Q: Will my Enform service trials/subscriptions change with this software enhancement?

    A: No, all existing connected service trials/subscriptions will remain unchanged.

  • Android Auto

    Q: What is Android AutoTM?

    A: Android Auto brings your smartphone apps into one place, making it easier for you to access your Android navigation, media, and communication apps on the road while minimizing distractions. And with Google Assistant you can also perform actions by voice to keep your eyes on the road and hands on the wheel.

    Q: What Lexus vehicles are available with Android Auto?

    A: Android Auto will be standard on select 2020 models with the RX and RXL already announced.

    Q: What apps are available with Android Auto?

    A: For the most accurate information on Android Auto functionality, please visit the Android Auto website. https://www.android.com/intl/en_ca/auto/

    Q: Can App Suite Connect and Android Auto be used at the same time?

    A: Only one system can be used at a time.

    Q: Will Android Auto use my phone’s data plan?

    A: Yes and all data costs associated with the use of CarPlay will be your responsibility.

    Q: Which phones are compatible with Android Auto?

    A: Android phones running Android 5.0 (Lollipop) and up with a data plan. For best performance, Google recommends Android 6.0 (Marshmallow) and up.

    Q: What is the cost of Android Auto?

    A: Android Auto will come standard on select Model Year 2020 vehicles.

  • Alexa

    Q: Is Amazon Alexa available on Lexus models?

    A: Amazon Alexa compatibility is available on select 2020 Model Year vehicles.

About Lexus

  • Careers with Lexus Canada

    Q: Where do I find information on careers with Lexus?

    A: Lexus is a division of Toyota Canada Inc. To learn about career opportunities, please visit our Careers Section. The Lexus RX is manufactured in Canada. To view Career opportunities in Lexus manufacturing, visit www.tmmc.ca.

  • Confidentiality Concerns

    PRIVACY STATEMENT: Lexus, a division of Toyota Canada Inc., respects your privacy and will strive to protect the confidentiality of the information supplied by you to us on this site.

    Toyota Canada Inc. will never sell your information that you provide on this site to another company and will not offer the personal information supplied to a third party unless we have first obtained your consent.

    The amount of information collected depends on how you use this site. You consent to the collection of information we request and that you provide.

    If you tell us that the information you supply should not be used for further contact, that request will be respected. If, for any reason, you question or are unsure about the security of the information supplied by you, you may contact the Lexus call centre by calling 1‑800‑26‑LEXUS to speak with a service representative directly.

    Your confidential access and use of this site cannot be guaranteed by Toyota Canada Inc. Consequently, Toyota Canada Inc. shall not be responsible for any harm that you or any person may suffer as a result of your access and use of this site.

    Toyota Canada Inc. reserves the right to change its privacy policy and will provide you with notice, through this site, at least seven (7) days prior to its effective date.

    For further information, read our Privacy Policy.

  • Customer Service

    Q: How do I contact Lexus with questions or concerns?

    A: Customer (Guest) satisfaction is our first priority. You may address your questions or concerns to your Lexus Dealership or contact Lexus directly, through our Lexus Customer Interaction Centre, by dialing our toll-free number 1‑800‑26‑LEXUS (1‑800‑265‑3987) Monday to Friday between 8:00am and 6:00pm Eastern Time.

    For further information, see our Contact Us section.

  • Lexus Dealership Franchise Opportunities

    Q: I am interested in obtaining a Lexus Franchise in my area. Where do I begin?

    A: Please submit your completed proposal for a Lexus Franchise to:

    Lexus
    Head Office - Customer Interaction Centre
    1 Toyota Place
    Toronto ON M1H 1H9
    Fax: (416) 431-8035

Lexus Financial Services

  • Transferring Your LFS Lease or Finance Contract

    Q: Can I transfer my LFS contract?

    A: Yes, however the new potential lessee or owner must visit a Lexus Dealership, submit a credit application and be approved by LFS. A $400 transfer fee (plus applicable taxes) applies.

  • My LFS Account & Payments

    Q: Can I make a lump-sum payment on my loan?

    A: Yes. With The Lexus Purchase, LFS allows you to make lump-sum payments on your account so you can pay off your loan sooner and reduce your interest charges. Lump sum payments are not permitted on leases. For full details, see Finance your Lexus.

    Q: Can I make my payments through Online Banking?

    A: Yes, for your convenience, LFS accepts payments through ABM, telephone and web banking services from various financial institutions.

    Q: How do I change my banking information for the "direct payment plan"?

    A: Fax or mail Lexus Financial Services (LFS) a copy of your new VOID cheque or pre-authorized debit form, including your name, address and LFS account number or the VIN number of your vehicle. We only accept void cheques from the buyer/co-buyer, or lessee/co-lessee on the contract. Fax to 905-513-9776 or 1-800-665-4948.

    Q: How can I find out about the balance on my LFS account?

    A: Please contact your Lexus Dealership for details about your LFS account. You may also contact the LFS Customer Service Department at 1‑800‑265‑3987.

    Q: I used to access my Lease/Loan Information through Club Lexus. Where do I find it now?

    A: You can access details about Financial Services under the Shopping Tools menu in the main navigation. For further information on your LFS Account and Service History, please contact your Dealership directly.

    Q: Can I change the date on which my payments are due?

    A: Yes. Please contact the LFS Customer Service Department at 1‑800‑265‑3987 to discuss your request. Some restrictions may apply.

    Q: My Direct Payment was returned NSF (Non-Sufficient Funds), or FNC (Funds Not Cleared). What should I do?

    A: LFS has arrangements with most banks to make a second attempt to process your payment 2-3 days after the initial attempt. When you know that funds will not be available within specified period, please contact our Customer Service Department to make payment arrangements.

    Q: Is it possible to defer payments on my LFS loan?

    A: Yes, payment deferral is an option for short term situations. Some restrictions may apply. Please contact the LFS Customer Service Department to discuss further at 1‑800‑265‑3987.

    Q: My LFS account is now paid in full. How do I obtain a letter of release for my own records?

    A: Please contact the LFS Customer Service Department at 1‑800‑265‑3987.

    Q: I have recently married. How can I change my name on my account?

    A: Congratulations! Simply fax us a copy of your marriage certificate identified with your LFS account number or VIN number to 905-513-9776 or 1-800-665-4948.

  • Travel to the USA

    Q: I'm moving to the USA. Can I take my financed or leased vehicle?

    A: Relocation to the USA with your Lexus while under an LFS contract is strictly prohibited. If you are taking your vehicle outside of Canada for longer than 30 days, you must notify LFS immediately and choose one of the following options:

    • Buy out the vehicle
    • Complete a Transfer (to someone living in Canada)
    • Negotiate with the Lexus Dealership to terminate your contract and buy out the vehicle

  • License Plates & Registration - Leased Vehicle

    Q: I just relocated from another Province. What do I need from LFS to register my vehicle?

    A: You will need a letter of authorization to obtain License Plates for your Lexus in another Province. For details, contact the Customer Service Department at 1‑800‑265‑3987. You are responsible to ensure that you have continuous insurance coverage as per the terms and conditions of the lease contract.

  • End of Lease

    Q: Do I have to return my leased vehicle to a Lexus Dealer?

    A: It is recommended that you return your vehicle to the Lexus Canada Dealer from which it was leased. However you are more than welcome to return it back to any of our 39 authorized Lexus Dealerships. Should you be unable to return to your original Dealer please contact our Customer Service Department at 1‑800‑26‑LEXUS (1‑800‑265‑3987).

    Q: Is it necessary to have an appointment with a Dealer Associate if I want to return the vehicle and not re-lease?

    A: You should receive a letter prior to the maturity date of your lease contract, at which point you should contact a Lexus Dealership to make an appointment for the inspection and vehicle return.

    Q: Are there any additional fees or penalties if I turn in my vehicle prior to lease-end?

    A: Should you wish to return your vehicle prior to lease end please refer to the Early Termination section of your contract or contact your Lexus Dealer or Lexus Financial Services to discuss.

    Q: I’m looking to lease another Lexus. What offers are available to me?

    A: As a returning Lexus Guest, you will be eligible for the Lexus Lease Loyalty offer. Please contact your Lexus Dealer to setup an appointment to evaluate your options and take advantage of this exclusive loyalty offer.

    Q: What happens if I am unable to return my vehicle by or on my lease-end date?

    A: If you are unable to return your vehicle by or on your lease-end date, please contact Lexus Financial Services to discuss your options for alternative arrangements at least 14 days prior to the return date.

    Q: What happens to my security deposit at lease-end?

    A: If there are no outstanding charges due on your lease, your security deposit will be mailed to you within a few weeks after Lexus Financial Services receives and processes your vehicle condition report.

    Q: What charges can I expect on my Final Lease Settlement Invoice?

    A: Depending on your agreement, you can be responsible for a number of outstanding charges, including:

    • Excess kilometres
    • Excess wear and tear
    • Any and all applicable taxes

    Q: What is Wear and Tear?

    A: The customer is responsible for the vehicle's overall condition as detailed on the lease agreement (appearance, mechanical condition etc.).

    Q: Where can I learn more about my End of Lease options?

    A: Visit our End of Lease page.

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