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A Message from the President of Toyota Canada and the Director of Lexus Canada

Dear Valued Lexus Guest,

The situation surrounding the COVID-19 (Coronavirus) pandemic continues to evolve, and we assure you that we are taking steps to continue serving you in a safe and reliable manner.

First and foremost, health and safety.

The health and safety of our Guests, Dealers, team members, vendors and communities is of paramount importance. We will continue to act in a timely manner and base our decisions on the guidance from national, provincial and local public health authorities. All Lexus team members are aware of the important role they play in staying safe and keeping others safe.

We are here for you.

We recognize your vehicle plays a role in keeping your family safe, so we are doing everything possible to ensure the necessary support is in place for you to have your vehicle serviced should the need arise.

Our Lexus Roadside Assistance and Guest Services team is available to support you at 1‑800‑26‑LEXUS or send us an email.

To understand the exact status of your Lexus Dealership, please contact them directly for the latest information: Find Dealer.

Lexus Financial Services is also here to support you through these exceptional circumstances by offering payment deferrals to Guests on a case-by-case basis.* Guests can request payment deferrals by calling the Lexus Financial Services Guest centre at 1‑800‑26‑LEXUS.

If you require account information or would like to make changes, you can log into the LFS Guest Portal. It is available 24 hours a day and 7 days a week.

You may have questions. We are ready to answer them.

As the COVID-19 situation continues to evolve, Lexus Canada along with our network of Dealers are closely monitoring the situation and making contingency plans to continue serving you as reliably as possible.

Meanwhile, we are here to answer any questions you may have, from lease turn-ins to upcoming service appointments. And we will update you with any further changes to our operations.

Thank you for putting your trust in Lexus, and for your continued support.

Larry Hutchinson
President and CEO
Toyota Canada Inc.

Martin Gilbert
Director
Lexus Canada

We are Here to Support Our Valued Guests

Lexus Canada is here to support our Guests through these exceptional circumstances.We’re also keeping parts available, and essential services in operation, unless restrictions apply.

  • Financing:

    Lexus Financial Services is here to support you through these exceptional circumstances. We are making accommodations for our Guests which will be evaluated on a case by case basis.

    Guests can request payment deferrals by calling the Lexus Financial Services Guest centre.

    If you require other account information, you can login to the LFS Guest Portal, where you can easily request changes to your account from the comfort and convenience of your own home. It is quick, easy and available 24/7.

    For the Lexus Financial Services Guest centre, please contact: 1‑800‑26‑LEXUS.

  • Roadside Assistance & Guest Services:

    Our Lexus Roadside Assistance and Guest Services team is available to support you. Should you suffer a roadside mishap, from a mechanical breakdown to running out of gas, or have any other inquiries, please call 1‑800‑26‑LEXUS or send us an email.

  • Parts & Service:

    Lexus Dealers are open and serving their Guests’ with safety top of mind. Depending on municipal or provincial guidelines, some Dealers are required to service under a variety of different capacities. To stay informed, or for a current list of services offered, please visit your Lexus Dealer’s website or contact their Service department to learn more.

    COVID-19 Service Measures:

    Lexus Dealers remain committed to ensure strict safety protocols are being met to service their Guests, employees and communities. Below are a few examples of what Guests’ may see or experience when speaking to or visiting their Lexus Dealer. To find out more, we encourage you to contact your Lexus Dealer directly.

    Find Dealer

    Enhanced Safety and Sanitation Processes: 

    • Adjusted or Extended Hours: Due to a restriction of shop capacity, and as a result of physical distancing, some Dealers have adjusted – or extended – their hours to service you better.
    • Online Booking: Booking your service appointment is available online or through your preferred Dealer’s website.
    • Contactless Service: Many Dealers are offering contactless service appointments from pick-up to drop-off.
    • Contactless Payment: Contactless payment available (e.g., Kimoby Pay, PayPal, credit card, etc.).
    • Valet & Pick-up Service: Available only at select Dealers during COVID-19. Please contact your Lexus Dealer directly to confirm if they offer Valet or Pick-Up Service at this time.
    • After Service Home Delivery: Each vehicle is thoroughly sanitized before leaving the Dealership, and again at the Guests’ residence. After-Service Home Delivery is only available at select Dealers during COVID-19. Please contact your Lexus Dealer directly to confirm if they are offering After-Service Home Delivery at this time.

    Inside the Dealership: 

    • Plexiglass partitions at Guest interaction points.
    • Physical distancing floor markers.
    • Technicians wear masks, and put on fresh gloves for every vehicle they service.
    • Disinfectants are used throughout for tools, equipment, Service counters, entry points, waiting areas, etc.
    • Waiting rooms and lounges respect the 2 metre distance protocol and are cleaned throughout the day.
    • Each vehicle is thoroughly wiped down before entering the service facility and when exiting the shop, including keys.

    Courtesy Vehicles: Available only at select Dealers during COVID-19. Please contact your Lexus Dealer directly to confirm if they are offering Courtesy Vehicles at this time.

    Tips to Maintain your Vehicle when Driving Less:
    Even if you are not driving as much, it is important to keep your recommended service intervals, based on time (months) or milage (kms). Driving less or having your Lexus sit for long periods of time can affect the running order of a vehicle, and even lead to costly repairs. For a series of other tips and to review your maintenance schedule, visit our Parts & Service section.

  • New Guests

    Lexus has always made it easy for you to shop online. You can build and price a vehicle, obtain a Dealer quote, apply for financing, and even chat directly with a Dealer - all from the comfort and convenience of your own home. At a time when social distancing is so important, we encourage you to take advantage of these online services.

    EXPLORE

    VIRTUAL SHOPPING TOOLS

    Use the links below to get started:

We are Here to Support Our Communities

As the COVID-19 pandemic continues to disrupt and affect lives, we continue to support our communities across the country. Toyota Motor North America also continues to assist those in need with essential supplies and emergency relief in communities across North America.

Here are a few examples of what we’ve already done – and what we’re working on – to support Canadian communities as they respond to this pandemic.

Learn about our ongoing support for community programs, projects and initiatives.

  • Supporting Local Food Banks Across Canada During the Pandemic

    Toyota and Lexus, our Dealers and employees have already donated more than $1 million to food banks in communities across Canada

    Toyota and Lexus Canada is matching the donations our Dealers make to local COVID-19 response initiatives up to a total of $1 million. Many Dealers across Canada are focusing their support on food security – donating to local food banks and other community food programs - and we’re supporting them by matching their donations.

    Lexus Canada, Lexus Financial Services and its employees have also pledged to provide additional funding to local food banks across the country during the 2020 holiday season.

  • Supporting Canadian Blood Services & Héma-Québec

    $1M to Support Canadian Blood Services & Héma-Québec

    For the past several years, our organization has partnered with Canadian Blood Services and Héma-Québec to support and improve the efficiency of Canada’s blood supply.

    Today, tomorrow, next week and next month the need for blood is constant. In response, we have expanded our existing partnership with Canadian Blood Services by donating more than $1 million worth of Toyota and Lexus advertising to communicate the ongoing need for donations of blood and blood products. Our Toyota and Lexus Dealers are also supporting local Canadian Blood Services in their communities by hosting blood donor clinics, as well as offering their communications channels and other support.

    Our Toyota and Lexus Dealers are also supporting Canadian Blood Services in their communities by supporting local blood donor clinics, as well as offering their communications channels and other support.

    We encourage everyone to visit Canadian Blood Services or Héma-Québec to see if they are eligible to donate, and if so, book an appointment today.

  • Toyota Motor Manufacturing Canada (TMMC)

    In response to COVID-19, TMMC has made a number of monetary and in-kind donations. Along with significant annual donations made to community organizations, this includes:

    • TMMC donated $75,000 to three local food banks and loaned a forklift to the Food Bank of Waterloo Region. TMMC also made $5,000 donations to five local shelters.
    • Toyota Motor Manufacturing Canada (TMMC) has donated approximately 1,000 NIOSH-certified N95 masks, 8,000 surgical masks, as well as gloves, protective eyewear and sanitary boot protectors, to the local hospitals and long-term care homes.
    • TMMC employees collaborated with Fanshawe College faculty to design a low-cost, easy-to-use medical ventilator for patients fighting COVID-19. They were named finalists in a global ventilator design competition.
    • TMMC employees partnered with local companies to develop a prototype device that uses UV technology to disinfect objects, later donating it to the University of Waterloo for further research.

Frequently Asked Questions

  • Q. What additional safety measures has Lexus Canada enforced during the COVID-19 pandemic?

    A. Nothing is more important than the health and safety of our Guests, Dealers, team members, vendors and communities. We are taking a number of precautions, based on the guidance we receive from national, provincial and local public health authorities, and will continue to act in a timely manner.

  • Q. Will Lexus Roadside Assistance be available during the COVID-19 pandemic?

    A. As usual, our Lexus Roadside Assistance and Guest Services team is available to support you at 1-800-26-Lexus (1‑800‑265‑3987).

  • Q. How do Guests get in touch with your Guest Services team?

    A. Our Guest Services team is available to support you at 1-800-26-Lexus (1‑800‑265‑3987) or send us an email.

  • Q. Is Lexus Financial Services offering any sort of payment relief options to its Guests?

    A. Lexus Financial Services are offering payment deferrals to help Guests through these challenging circumstances. We are always looking to support our Guests and will evaluate their needs on a case-by-case basis. Guests can request payment relief by calling customer service at (1‑800‑265‑3987).*

    Please note that we are experiencing a higher than normal call volume at this time. We appreciate your patience as you may experience longer waiting times when calling our toll-free number. We encourage you to visit the Lexus Guest Portal to view your account and submit requests from the comfort and convenience of your home.

  • Q. Are we going to see special incentives?

    A. Our focus is to ensure that our Dealers and Guests are supported to the best of our ability. Please see our current offers, and check back regularly for updates.

  • Q. Should people use special disinfecting cleaners to clean the insides of their vehicles now?

    A. Vehicle owners should not use alcohol cleaners on interior surfaces as it is not friendly to plastics or certain other materials. There are alternative cleaners available from Lexus and other suppliers that may be used to clean and disinfect vehicles.

Please Stay in Touch

We’re here to answer any questions you might have about our operations and your Lexus vehicle. You can call, email or chat online.

Call

1-800-26-Lexus (1‑800‑265‑3987)

EMAIL

Send us an Email

CHAT

Chat with a Dealer

If your question or concern is related to Lexus Financial Services:
Call 1‑800‑265‑3987

or

Log into the LFS Guest Portal

Your call is important to us. Wait times may be longer than usual, but we are fully staffed and here to support you. Should you be unable to get through, we encourage you to try again.

* Time limited offers. Certain offers apply to existing Lexus owners. Terms and conditions apply. See your Lexus Dealer for complete details.



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