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MOVING AS ONE

Although the road ahead might appear uncertain,
we will get through this – together.
We are here for you.

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A Message from the President of Toyota Canada and the Director of Lexus Canada

Dear Valued Lexus Guest,

The situation surrounding the COVID-19 (Coronavirus) pandemic is evolving rapidly, and we assure you that we are taking steps to continue serving you in a safe and reliable manner.

First and foremost, health and safety.

The health and safety of our Guests, Dealers, team members, vendors and communities is of paramount importance. We will continue to act in a timely manner and base our decisions on the guidance from national, provincial and local public health authorities. All Lexus team members are aware of the important role they play in staying safe and keeping others safe.

We are here for you.

We recognize your vehicle plays a role in keeping your family safe, so we are doing everything possible to ensure the necessary support is in place for you to have your vehicle serviced should the need arise.

Our Lexus Roadside Assistance and Guest Services team is available to support you at 1‑800‑26‑LEXUS or send us an email.

To understand the exact status of your Lexus Dealership, please contact them directly for the latest information: Find a Dealer.

Lexus Financial Services is also here to support you through these exceptional circumstances offering payment relief to Guests on a case-by-case basis.* Guests can request payment relief by calling the Lexus Financial Services Guest centre at 1‑800‑26‑LEXUS.

If you require account information or would like to make changes, you can log into the Lexus Guest Portal. It is available 24 hours a day and 7 days a week.

You may have questions. We are ready to answer them.

The COVID-19 situation is rapidly evolving. Lexus Canada along with our network of Dealers are closely monitoring the situation and making contingency plans to be able to continue serving you.

We are here to answer any questions you may have, from lease turn-ins to upcoming service appointments. And we will update you with any further changes to our operations.

Thank you for putting your trust in Lexus, and for your continued support.

Larry Hutchinson
President and CEO
Toyota Canada Inc.

Robert Tsang
Director
Lexus Canada

We are Here to Support Our Valued Guests

Right now, we are offering Lexus Guests flexible payment options. We're also also keeping parts available, and essential services in operation, unless restrictions apply.

  • Financing:

    Lexus Financial Services is here to support you through these exceptional circumstances. We are making accommodations for our Guests which will be evaluated on a case by case basis.

    Guests can request payment relief by calling the Lexus Financial Services Guest centre. For Guests with leases coming due, we are being flexible in granting lease end extensions. To request a lease extension, please contact your Dealer.* If your Dealer has closed, please contact the Lexus Financial Services Guest centre.

    We also have flexible payment options available – for both current Lexus Guests and new Guests – should you need to purchase a new vehicle at this time.*

    If you require other account information, you can login to the Lexus Guest Portal, where you can easily request changes to your account from the comfort and convenience of your own home. It is quick, easy and available 24/7.

    For the Lexus Financial Services Guest centre: 1‑800‑26‑LEXUS.

  • Roadside Assistance & Guest Services:

    Our Lexus Roadside Assistance and Guest Services team is available to support you. Should you suffer a roadside mishap, from a mechanical breakdown to running out of gas, or for other inquiries, call 1‑800‑26‑LEXUS or send us an email.

  • Parts & Service:

    While specific restrictions from provincial and local governments may apply in your area, the service departments at most Lexus Dealerships are operational at this time. To know the exact status of your local Lexus Dealership, please check with them directly for up-to-the-minute information. Or you can check online: Find a Dealer.

We are Here to Support Canadian Communities

As the COVID-19 pandemic continues to disrupt and affect lives, we are taking a number of actions to support communities across the country. Toyota Motor North America also continues to assist those in need with essential supplies and emergency relief in communities across North America.

We will also continue to reach out to governments, public health authorities, suppliers and other businesses to offer our help and support. Here are a few examples of what we’ve already done – and what we’re working on – to support Canadian communities as they respond to this pandemic. As we continue to take further actions, we will share them with you.

  • Toyota Motor Manufacturing Canada (TMMC)

    In response to COVID-19, TMMC has made a number of monetary and in-kind donations. This includes:

    • Toyota Motor Manufacturing Canada (TMMC) has donated approximately 1,000 NIOSH-certified N95 masks, 8,000 surgical masks, as well as gloves, protective eyewear and sanitary boot protectors, to the local hospitals and long-term care homes.
    • TMMC is working with Inksmith, a 3D printing company, to fabricate protective face masks using six 3D printers at their production facilities.
  • Supporting Canadian Blood Services & Héma-Québec

    For the past several years, our organization has partnered with Canadian Blood Services and Héma-Québec to support and improve the efficiency of Canada’s blood supply.

    Today, tomorrow, next week and next month the need for blood is constant. In response, we have expanded our existing partnership with Canadian Blood Services by donating more than $1 million worth of Toyota and Lexus advertising to communicate the ongoing need for donations of blood and blood products. Our Toyota and Lexus Dealers are also supporting local Canadian Blood Services in their communities by hosting blood donor clinics, as well as offering their communications channels and other support.

    We encourage everyone to visit Canadian Blood Services or Héma-Québec to see if they are eligible to donate, and if so, book an appointment today.

  • Supporting Food Banks in Canada

    Toyota and Lexus, our Dealers and associates are pledging up to $1 million to food banks in communities across Canada

    Toyota and Lexus Canada is matching the donations our Dealers make to local COVID-19 response initiatives up to a total of $1 million. Many Dealers across Canada are focusing their support on food security – donating to local food banks and other community food programs - and we’re supporting them by matching their donations.

    We are also matching all employee donations provided to local food banks across Canada.

    Overall, Toyota and Lexus, our Dealers and employees have already combined to contribute over $800,000 to local food banks across Canada.

  • Toyota Motor North America

    The company has also taken several actions in support of curbing the spread of the virus and helping communities across North America, including:

    • Toyota is committed to the production and donation of face shields to help support those in critical need. With shipping already under way, our production facilities in North America have committed to fabricate approximately 500,000 face shields through June. As of April 21, our production facilities in the U.S. have produced 211,544 face shields and 182,538 have shipped.
    • Toyota is also collaborating with a number of ventilator makers to help speed up their processes and get them to market faster:
      • Toyota Racing Development (TRD) is making testers for Spiracle Technologies in Southern California, who makes valves for ventilators and respirators
      • We have introduced several of our U.S.-based suppliers with Vyaire in Palm Springs, California, to help speed production of ventilators
      • We are collaborating with Bullard in Cynthiana, Kentucky, to provide efficiency and manufacturing know-how to their production of face shields and respirators.

We are Here to Support New Guests

Should you need a new vehicle at this time, we're here to support you with flexible payment options.*

Lexus has always made it easy for you to shop online. You can build and price a vehicle, obtain a Dealer quote, apply for financing, and even chat directly with a Dealer - all from the comfort and convenience of your own home. At a time when social distancing is so important, we encourage you to take advantage of these online services.

EXPLORE

SHOPPING TOOLS

Use the links below to get started:

Frequently Asked Questions

  • Q. What additional safety measures has Lexus Canada enforced during the COVID-19 pandemic?

    A. Nothing is more important than the health and safety of our Guests, Dealers, team members, vendors and communities. We have taken a number of precautions, basing our decisions on the guidance we receive from national, provincial and local public health authorities, and will continue to act in a timely manner.

  • Q. Have any Lexus Dealerships temporarily closed?

    A. While the decision to keep a Dealership’s doors open is up to each individual Dealer, most of our Dealers have decided to keep their facilities operating to ensure that essential frontline workers in their communities have the safe, reliable vehicles they need to continue doing the great work they are doing.
    You can find their contact information here: Find a Dealer.

  • Q. What protocols are you taking at your facilities to ensure they’re ready to restart on May 11?

    A. A phased approach to resuming operations will allow our employees to return to a work environment that has implemented a number of policies and procedures to ensure their health and safety. We assessed our facilities, made additional physical distancing adjustments and enhanced sanitizing, following the guidelines of federal, provincial and municipal health authorities:

    • A comprehensive health survey for anyone coming on site
    • Controlled and appropriately spaced entryways into our facilities
    • Increased availability and use of personal protective equipment, such as face masks, face shields, gloves and hand sanitizer. Face masks will be provided to all employees.
    • Taking the temperature of anyone coming on site, each time they return
    • Practicing physical distancing on the job, during all breaks and during shift changes
    • Frequent sanitizing of high-traffic areas, including break areas and restrooms
      See here for updates and additional information: News Page
  • Q. What’s the schedule for restarting production at TMMC?

    A. Based on an extensive review with our supplier and logistics network and certain shelter-in place guidelines where our suppliers are based, Toyota will postpone its ramp up of its North American manufacturing operations from the week of May 4 to the week of May 11.

    A phased in approach to resuming manufacturing operations will allow our employees to return to a work environment that has implemented a number of policies and procedures to ensure their health and safety.

  • Q. Have you been paying your hourly employees and providing benefits during the shutdown?

    A. All of our employees (contract and permanent) will be paid their full wages during this period of production suspension (March 20 to May 8).

  • Q. Will Lexus Roadside Assistance be available during the COVID-19 pandemic?

    A. As usual, our Lexus Roadside Assistance and Guest Services team is available to support you at 1-800-26-Lexus (1‑800‑265‑3987).

  • Q. How do Guests get in touch with your Guest Services team?

    A. Our Guest Services team is available to support you at 1-800-26-Lexus (1‑800‑265‑3987) or send us an email.

  • Q. Is Lexus Financial Services offering any sort of payment relief options to its Guests?

    A. Lexus Financial Services are offering payment relief by deferring payments and extending lease contracts to help Guests through these challenging circumstances. We are always looking to support our Guests and will evaluate their needs on a case-by-case basis. Guests can request payment relief by calling customer service at (1‑800‑265‑3987).*

    Please note that we are experiencing a higher than normal call volume at this time. We appreciate your patience as you may experience longer waiting times or dropped calls when calling our toll-free number. We're doing our best to rectify this. At this time, we ask that you please log into the Lexus Guest Portal to submit your concerns and an employee will reach out to you at the next available time.

  • Q. Are we going to see special incentives?

    A. Our focus right now is on ensuring that our Dealers and Guests are supported to the best of our ability. At present, that includes a series of flexible payment options, both for current Guests and for those who are new to Lexus and may currently be in need of a new vehicle.* Please see our current offers, and check back regularly for updates.

  • Q. Should people use special disinfecting cleaners to clean the insides of their vehicles now?

    A. Vehicle owners should not use alcohol cleaners on interior surfaces as it is not friendly to plastics or certain other materials. There are alternative cleaners available from Lexus and other suppliers that may be used to clean and disinfect vehicles.

  • Q. I can’t reach Lexus Canada or Lexus Financial Services by phone, what should I do?

    A. Your call is important to us. Wait times may be longer than usual, but we are fully staffed and here to support you. Should you be unable to get through, we encourage you to try again.

    For issues specific to Lexus Financial Services we suggest that you submit your questions and concerns into the Lexus Guest Portal and an employee will reach out to you at the next available time.

    You can also visit our Contact Lexus page for other ways to contact Lexus Canada.

  • Q. What has Lexus done to help during the COVID-19 crisis to help Canadian communities?

    A. In response to COVID-19, Toyota Canada, Lexus Canada, Toyota Motor Manufacturing Canada (TMMC), and Lexus Financial Services (LFS) have made a number of monetary and in-kind donations. These include:

    • Toyota and Lexus Canada is matching the donations our Dealers make to local COVID-19 response initiatives up to a total of $1 million. Many Dealers across Canada are focusing their support on food security – donating to local food banks and other community food programs - and we’re supporting them by matching their donations.
    • Toyota and Lexus Canada has expanded its existing partnership with Canadian Blood Services by donating more than $1 million worth of Toyota and Lexus advertising to communicate the ongoing need for donations of blood and blood products. Our Dealers are also supporting local Canadian Blood Services in their communities by hosting blood donor clinics, as well as offering their communications channels and other support.
    • Toyota Motor Manufacturing Canada (TMMC) has donated approximately 1,000 NIOSH-certified N95 masks, 8,000 surgical masks, as well as gloves, protective eyewear and sanitary boot protectors, to the local hospitals and long-term care homes.
    • TMMC is working with Inksmith, a 3D printing company, to fabricate protective face masks using six 3D printers at their production facilities.

Please Stay in Touch

We’re here to answer any questions you might have about our operations and your Lexus vehicle. You can call, email or chat online.

Call

1-800-26-Lexus (1‑800‑265‑3987)

EMAIL

Send us an Email

CHAT

Chat with a Dealer

If your question or concern is related to Lexus Financial Services:
Call 1‑800‑265‑3987

or

Log into the Lexus Guest Portal

Your call is important to us. Wait times may be longer than usual, but we are fully staffed and here to support you. Should you be unable to get through, we encourage you to try again.

* Time limited offers. Certain offers apply to existing Lexus owners. Terms and conditions apply. See your Lexus Dealer for complete details.



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