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Global supply issues affecting the automotive manufacturing industry...Read More
Global supply issues affecting the automotive manufacturing industry are causing new vehicle delivery delays and inventory of some vehicles may be limited. Please contact your local Lexus Dealership for information about availability of your preferred Lexus vehicle.
Important: While specific restrictions from provincial and local governments may apply in your area, dealer service departments are operational at this time. To know the exact status of your local Lexus dealership, please check with them directly for up-to-the-minute information. Or you can check online: www.lexus.ca/lexus/en/find-dealership
Have more questions? See our FAQs.
Lexus is committed to developing technologies to ensure that you derive optimal enjoyment from your vehicle. From time to time, we may need to repair or replace a vehicle component to help maintain the quality and safety of your vehicle. As a Lexus owner or lessee, you will be notified by mail if your vehicle requires repairs or servicing and you will be instructed as to how to obtain the repair or servicing at no cost to you.
Campaigns conducted by Lexus can be Safety Recall Campaigns and/or Limited Service Campaigns. Certain Warranty Enhancement Programs may also be applicable to your vehicle.
In accordance with the requirements of the Canadian Motor Vehicle Safety Act, when Lexus has determined that either a defect or a non-compliance with a Canadian Motor Vehicle Safety Standard which relates to motor vehicle safety exists in your vehicle, a Safety Recall Campaign is launched. The inspection and/or repair required under a Safety Recall Campaign will be performed at no charge to the vehicle owner.
The purpose of a Limited Service Campaign is to offer vehicle owners an inspection and/or repair at no charge for a limited period of time in order to address a non-safety product or technical issue. Lexus encourages Guests to take advantage of all Limited Service Campaigns prior to their expiration date.
The purpose of a Warranty Enhancement Program is to inform Guests that Lexus has enhanced the warranty coverage (time and/or mileage) on a vehicle component to further enhance customer satisfaction. Warranty Enhancement Programs have a time and/or mileage limit and a specified condition for eligibility.
Important: Block Heater Recalls in Canada
Safety recalls involving certain Lexus block heaters were recently issued in Canada. If your vehicle is subject to one of those recalls, stop using your block heater immediately. Continued use of your recalled block heater may increase the risk of fire hazard. Use the VIN# look up tool below to check for any recalls that apply to your vehicle, including the Block Heater Recall. If you have not been receiving recall notices by mail, please confirm your address with Lexus via the contact options below.
If you would like to find out if your vehicle is affected by a recent safety recall or limited service campaign, please enter your Vehicle Identification Number (VIN) here:
The following campaigns are associated with this Vehicle Identification Number:
This Vehicle Identification Number is not valid. Please enter a valid Canadian Lexus VIN.
To ensure we have your correct mailing address, please click here to update your information.
If you have any questions about your vehicle, please contact Lexus Canada’s Customer Interaction Centre at 1‑800‑26‑LEXUS (1‑800‑265‑3987) Monday to Friday between 8:00 am and 6:00 pm Eastern Time. You can also click here to send us an email.
Important: Takata Airbag Inflator Recalls in Canada. View Takata Airbag Inflator Recalls Information
Use the Look Up tool above to check for any recalls that apply to your vehicle, including Takata Airbag Inflator recalls.
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Toyota Canada Inc. has initiated Safety Recalls for certain Toyota and Lexus vehicles equipped with Takata Front Passenger Airbag Inflators and one Toyota model equipped with a Takata Driver's Airbag Inflator.
The subject vehicles are equipped with Takata airbag inflators which use a propellant that may degrade over time (time in service until significant propellant degradation may occur is projected at between 15-20 years*) or after experiencing long term exposure to fluctuating high temperatures and environmental moisture.
In some cases, inflators may also have certain manufacturing defects that enable moisture intrusion and propellant degradation. Inflator propellant degradation is accelerated in hot climates with high absolute humidity.
Propellant degradation creates excessive internal pressure when the airbag is deployed and causes the inflator to rupture. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants and may result in serious injury or death.
To date, there have not been any inflator ruptures from Takata airbag assemblies in Canada from any manufacturer. Canada is identified as an area having lower temperature cycling and lower absolute humidity.
Based on research to date, the U.S. National Highway Traffic and Safety Administration (NHTSA) has concluded that Takata inflators do not pose an unreasonable risk until they reach a certain level of propellant degradation after long-term exposure to fluctuating high temperatures and environmental moisture.
As a global recall affecting multiple manufacturers, NHTSA and Takata are prioritizing the remedy for these recalls based on geographic zones, with the highest priority placed on affected models in the areas of most extreme heat and absolute humidity, and with the longest time of exposure (i.e. early model year vehicles).
For the most up-to-date Safety Recall information on Toyota and Lexus vehicles, Canadian customers should check their vehicle’s status by visiting www.toyota.ca/recall or www.lexus.ca/recall and entering the Vehicle Identification Number (VIN).
As of late February 2019, Toyota Canada had a remedy available for all affected vehicles under the current recall. The remedy will consist of the replacement of the airbag inflator or the airbag assembly, depending on the vehicle model.
All known owners of the involved vehicles are notified by first class mail when a remedy is available for their vehicle.
For any additional questions, or to ensure that Toyota Canada has their current mailing information, customers are encouraged to contact the Toyota Customer Interaction Centre at 1 888 869‑6828 or Lexus Customer Service at 1 800 26-LEXUS.
To ensure that the proper customer notifications can be provided to the correct owners, Toyota Canada encourages customers to verify that all of their personal information is up to date.
(The foregoing represents the best information currently available to Toyota Canada and is subject to change if additional information is obtained by Toyota Canada.)
* According to a May 2016 NHTSA fact sheet
High absolute humidity is related to higher temperature, southern coastal areas and is not the same as high relative humidity. In North America, for example, areas with consistently high absolute humidity include U.S. states such as Florida, Hawaii and the Gulf Coast states.
Alabama, American Samoa, California, Florida, Georgia, Guam, Hawaii, Louisiana, Mississippi, Puerto Rico, Saipan, South Carolina, Texas, U.S. Virgin Islands
Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, New Jersey, New Mexico, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, Washington D.C., West Virginia
Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, Wyoming
Passenger Side Airbag Inflator:
Driver Side Airbag Inflator: