Recalls & Campaigns

Important: Takata Airbag Inflator Recalls in Canada. View Takata Airbag Inflator Recalls Information

Look Up Safety Recalls and Service Campaigns by VIN

Lexus is committed to developing technologies to ensure that you derive optimal enjoyment from your vehicle. From time to time, we may need to repair or replace a vehicle component to help maintain the quality and safety of your vehicle. As a Lexus owner or lessee, you will be notified by mail if your vehicle requires repairs or servicing and you will be instructed as to how to obtain the repair or servicing at no cost to you.

Campaigns conducted by Lexus can be Safety Recall Campaigns and/or Limited Service Campaigns. Certain Warranty Enhancement Programs may also be applicable to your vehicle.

Campaign Definitions

Safety Recall Campaign (SRC)

In accordance with the requirements of the Canadian Motor Vehicle Safety Act, when Lexus has determined that either a defect or a non-compliance with a Canadian Motor Vehicle Safety Standard which relates to motor vehicle safety exists in your vehicle, a Safety Recall Campaign is launched. The inspection and/or repair required under a Safety Recall Campaign will be performed at no charge to the vehicle owner.

Limited Service Campaign (LSC)

The purpose of a Limited Service Campaign is to offer vehicle owners an inspection and/or repair at no charge for a limited period of time in order to address a non-safety product or technical issue. Lexus encourages Guests to take advantage of all Limited Service Campaigns prior to their expiration date.

Warranty Enhancement Program (WEP)

The purpose of a Warranty Enhancement Program is to inform Guests that Lexus has enhanced the warranty coverage (time and/or mileage) on a vehicle component to further enhance customer satisfaction. Warranty Enhancement Programs have a time and/or mileage limit and a specified condition for eligibility.

If you would like to find out if your vehicle is affected by a recent safety recall or limited service campaign, please enter your Vehicle Identification Number (VIN) here:

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Takata Airbag Inflator Recalls in Canada

What is the issue?

A Safety Recall has been issued for certain Lexus vehicles equipped with Takata Front Passenger Airbag.

The subject vehicles are equipped with Takata airbag inflators which use a propellant that may degrade over time (time in service until significant propellant degradation may occur is projected at between 15-20 years*) and after experiencing long term exposure to fluctuating high temperatures and environmental moisture.

In some cases, inflators may also have certain manufacturing defects that enable moisture intrusion and propellant degradation. Inflator propellant degradation is accelerated in hot climates with high absolute humidity.

Propellant degradation creates excessive internal pressure when the airbag is deployed and causes the inflator to rupture. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants and may result in serious injury or death.

To date, there have not been any inflator ruptures from Takata airbag assemblies in Canada from any manufacturer. Canada is identified as an area having lower temperature cycling and lower absolute humidity.

What you should know...

Based on research to date, the U.S. National Highway Traffic and Safety Administration (NHTSA) has concluded that Takata inflators do not pose an unreasonable risk until they reach a certain level of propellant degradation after long-term exposure to fluctuating high temperatures and environmental moisture.

As a global recall affecting multiple manufacturers, NHTSA and Takata are prioritizing the remedy for these recalls based on geographic zones, with the highest priority placed on affected models in the areas of most extreme heat and absolute humidity, and with the longest time of exposure (i.e. early model year vehicles).

What you should do...

For the most up-to-date Safety Recall information on Lexus vehicles, Canadian customers should check their vehicle’s status by visiting www.lexus.ca/recall and entering the Vehicle Identification Number (VIN).

As of mid-June 2017, Lexus Canada had provided repair for nearly all affected vehicles under the current recall (with the exception of 2007-2008 Lexus ES 350 and 2012 Lexus LFA). The remedy will consist of the replacement of the airbag inflator or the airbag assembly, depending on the vehicle model.

All known owners of the involved vehicles are notified by first class mail when a remedy is available for their vehicle.

For any additional questions, or to ensure that Lexus Canada has their current mailing information, customers are encouraged to contact the Lexus Customer Interaction Centre at Dial and Call (1 888 869‑6828) or Lexus Customer Service at Dial and Call 1 800 26-LEXUS.

To ensure that the proper customer notifications can be provided to the correct owners, Lexus Canada encourages customers to verify that all of their personal information is up to date.

(The foregoing represents the best information currently available to Lexus Canada and is subject to change if additional information is obtained by Lexus Canada.)

* According to a May 2016 NHTSA fact sheet

High absolute humidity

High absolute humidity is related to higher temperature, southern coastal areas and is not the same as high relative humidity. In North America, for example, areas with consistently high absolute humidity include U.S. states such as Florida, Hawaii and the Gulf Coast states.

NHTSA - Takata Airbag Inflator Summary of Zones
Zone A

Alabama, American Samoa, California, Florida, Georgia, Guam, Hawaii, Louisiana, Mississippi, Puerto Rico, Saipan, South Carolina, Texas, U.S. Virgin Islands

Zone B

Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, New Jersey, New Mexico, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, Washington D.C., West Virginia

Zone C

Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, Wyoming

Vehicles under current recall - Canada

Passenger Side Airbag Inflator: