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Lexus Interface is a multimedia system that offers advanced technologies and capabilities, including:
*Not available on all models.
Updates to your vehicle's Interface software are pushed directly to your vehicle's Multimedia screen*. When this occurs, you will see a notification on your vehicle's multimedia display. Follow the prompts to complete the update. Your personal data plan is not used.
Audio Multimedia system in select 2022 and newer Lexus vehicles supports Over-the-Air updates. A Wi-Fi connection may be required for certain updates. To ensure optimal user experience, the system features built-in over-the-air update capability for remote software updates.
To confirm applicability, please check here.
You may cancel your subscription at any time within the Lexus App or by pressing the SOS button from within your vehicle and speaking to an agent.
There is no cost to enroll, and no personal financial information is required at the time of enrollment.
Once the complimentary trials have expired, there will be costs associated with maintaining a subscription for Connected Services.
If you enrolled for Lexus Interface (whether for the complimentary trial or with a paid subscription), go to the Lexus app and select the “Remove Vehicle” option. This will disassociate your vehicle from your account and stop any active subscriptions. It is also recommended that you select the “System reset” or “Delete Personal Data” option on the in-vehicle multimedia unit to remove personal information from the vehicle.
The seller should unenroll themselves from the vehicle through their Lexus App before completing the sale transaction. Until the previous owner has unrolled themselves from the vehicle, the previous owners is able to see your vehicle trips, driving behavior, last parked location, vehicle status, drive score, odometer, fuel level and distance to empty. If they have not unenrolled the vehicle or you are unsure, contact your Lexus dealer for assistance.
The seller may not have unenrolled themself from the vehicle through their Lexus App. If they haven’t or you are unsure, contact your Lexus dealer for assistance.
User Profiles allow you & other drivers of the vehicle to personalize settings and preferences. These are accessed when the vehicle loads a profile using one of the identification devices supported.
The Primary Driver profile is associated to the person who is enrolled for the vehicle's Connected Services. Only one primary profile can be associated with a vehicle.
Two additional secondary profiles can be setup in the vehicle multimedia system to take advantage of User profile features. However, secondary profiles do not receive remote access to the vehicle within the Lexus app.
When you are in the vehicle your profile is detected using your smartphone. Once a profile is detected, the multimedia screen will display a message with the option to select ‘Settings’. Select the desired profile for the Driver.
To load your saved profile, select ‘Settings’ (gear icon), within the menu there is a list of ‘Saved profiles’ to select from. Select the desired profile for the Driver. When prompted, enter your profile PIN. Once the PIN is confirmed the profile is loaded to the vehicle. A banner will confirm that your profile has been successfully loaded to the multimedia system. You can also link your profile to your key fob or smart device to be automatically recognized by your vehicle.
You can link a smartphone or key fob to have your profile identified by your vehicle. To link a smartphone to your profile, select ‘Settings’ (gear icon), then ‘Personal info’ and ‘Link devices’. Continue following the instruction on the display to complete.
To link a key fob to your profile, select ‘Settings’ (gear icon), then ‘Personal info’ and enable the ‘Link key’ while your key fob is in the vehicle with you.
Certain vehicles with a driver monitor camera may also feature profile loading through facial recognition. To link a key face ID to your profile, select ‘Settings’ (gear icon), then ‘Personal info’ and enable the ‘Setup Face’
When trying to link a key fob to your saved profile and you receive an error, verify only the key fob designated for your vehicle is inside the vehicle and is not already linked/associated with another User Profile, while you enable “Link key”. If other smart key / key fob devices are linked/associated with another Profile or within close proximity* of the vehicle, the setup may error.
NOTE: It is recommended if receiving an error, other smart key / key fob devices that are linked/associated with another User Profile or designated to another vehicle, be removed and at minimum 4.5m from your vehicle location during the setup process.
User profiles is a feature that allows drivers to automatically load their preferred settings whenever they are within a Lexus Interface-equipped vehicle. Some of the settings tied to user profile are:
You can save a total of 3 profiles to the multimedia system, one Primary Driver profile and two additional profiles.
Yes. Provided you have access to the primary profile, you can delete your profile from the multimedia system or from the settings within the vehicle, when the vehicle is in Park (P).
You can reset your personalized preferences and settings back to factory default by selecting ‘Settings’ (gear icon), then ‘Personal info’, then ‘Reset settings’.
Your profile preferences and settings such as radio favourites, display day/night mode, seat settings, display language, etc. can be changed and stored within your profile as you adjust them in the vehicle. Profile settings such as profile name and image can be changed in the Lexus app.
You can change your profile name through your Lexus App within “Account” > “Personal Information”. By default, the profile name picks up your first name and last name but you have an option to change that to anything that suits you.
You can upload your picture within Lexus App in “Account” > “Personal Information”. It will then be updated in your vehicle’s multimedia system.
The User Profile PIN is a 6-digit security number set inside the Lexus app. This PIN is used to help protect unauthorized access of your personalized information. Protecting customer privacy is a high priority for Lexus and we ask for a PIN so we can confirm it's really you.
You may be prompted to enter the 6-digit PIN when loading your profile to the vehicle or when switching between profiles in the vehicle. We ask for your PIN so we can confirm it's really you. If you are having trouble remembering your User Profile PIN, please refer to the question How can I reset my User Profile PIN?
Your vehicle regularly syncs information with the cloud to ensure your profile remains updated and secure. If for any reason your vehicle is not able to connect to the cloud to sync, you may be prompted to enter your 6-digit PIN once your vehicle is back online to make sure it's still you. If you are having trouble remembering your User Profile PIN, please refer to the question How can I reset my User Profile PIN?
When prompted to enter your PIN, you will have three chances to enter the PIN correctly. If your PIN is entered incorrectly for a third time, the account will be locked for one minute, and then you will be directed to manually enter the email and password of the profile you are attempting to access.
If you cannot enter the correct PIN, account credentials manually, or you continue to press the cancel button on the "Enter 6-Digit PIN" box, you may eventually lose access to the following cloud-based services on the vehicle's multimedia system until the correct PIN is entered:
Creating and resetting of PIN options are provided within your Lexus App. To reset, navigate to your “Account settings” > “Security Settings” > “Reset PIN”.
You can switch profiles in the vehicle by selecting ‘Settings’ (gear icon) on multimedia display to see a list of saved and detected profiles then select your profile name.
Some vehicles that are equipped with later software versions may automatically load the last used profile if no linked device or key fob is detected.
To avoid this, you may switch to Guest Mode by signing out of the loaded profile before turning the ignition off.
Guest mode or Guest profile can be used when you need to pass your vehicle to someone else that you wish not to have access to your connected services, personalized preferences, and settings, such as a valet.
To activate Guest Mode/ Guest profile, simply sign out of your profile or select Guest profile on the vehicle’s multimedia system under settings.
Yes, there is no cost to download the Lexus App. An active trial or subscription of Connected Services is required to access certain features in the Lexus app. After the trial period expires, enrollment in a paid subscription is required.
Yes. Push notifications are required for many of the app functions.
Yes. Location permissions are required (always) to enable full app functionality.
To create a user profile within the Lexus app you would need to provide an email address, mobile phone number or Apple, Google or Facebook account. Once account is created you will access the App and add your vehicle(s).
During account creation within Lexus App, you will receive a 6-digit code to your email or phone via text (SMS) depending on how you signed up. Enter this code into the app to verify your email address/phone number.
If you didn't receive the account verification code, check your Junk/Spam folder.
Lexus Interface-equipped vehicles can be added using the Lexus app by scanning the QR code or entering the 8-digit code that will appear on your vehicle’s multimedia display.
Yes, provided it is a 2020 model year or newer vehicle with Remote Connect. Lexus App users can add Toyota vehicles equipped with Connected Services featuring Remote Connect.
Refer to toyota.ca/toyotamultimedia to confirm your vehicle applicability.
No, a VIN can only be associated with one account however, is possible to have more than one vehicle in one account.
You can update select items of your profile within the Lexus App under account settings. If the Dealer made a mistake with your email and you can’t access the app, please contact your Dealer.
Yes, and all data costs associated with the use of Lexus App will be your responsibility.
The Recent Trip feature stores your last 10 trips and is updated every 24 hours. To access past trips, at the dashboard screen, swipe at the Recent Trip feature card.
Drive Pulse information is not shared with any third party. For more information on how we protect your personal information, please visit https://www.lexus.ca/connectedservices-privacy.
On or around April 23, 2025, Drive Pulse and Recent Trip services, which are located in the Lexus app under the "Find" tab, will no longer be available for use.
Protection of your information is of paramount importance to Lexus Canada. Please refer to the Data Privacy Portal in Lexus app for more information.
As of December 2025, the Lexus app requires users to unlock their device using a passcode or biometric authentication (facial recognition or fingerprint) before accessing the app.
This update strengthens data protection and aligns with industry best practices for privacy and security, ensuring a safer and more trusted digital experience for our Guests.
To protect sensitive information such as vehicle data and personal details, certain advanced features like Remote Connect and Digital Key require enhanced security. Setting up a passcode or biometric option helps safeguard your privacy and ensures safe access.
Go to your device settings to set up a passcode or enable biometric options like Face ID or fingerprint authentication.
You can choose to set up a device passcode instead. Either option meets the security requirements.
Start the engine, lock or unlock the doors and more from your smartphone using the Lexus App. To learn more visit lexus.ca/interface.
The run time will depend on the vehicle.
For gas/hybrid vehicles the engine runs for up to ten (10) minutes. For plug-in hybrid/electric vehicles the climate control runs for up to twenty (20) minutes.
On select Lexus Interface-equipped vehicles with an active Remote Connect trial or subscription, functions such as climate control, defrosters, heated seats, and heated steering wheel may be available. Please refer to the app for applicability.
For Remote Connect to command the vehicle, the following pre-conditions must be in place:
Lexus offers a complimentary trial. At the end of the trial, service can be maintained via paid monthly subscription.
Refer to lexus.ca/interface or the Lexus App/Info/Subscriptions to confirm your vehicle applicability and pricing
As the expiry of your complimentary trial period approaches, you will receive a notification in the app or an email from Lexus detailing how to start a paid subscription. Should you elect to subscribe, you will need to enter your credit card information in the Lexus App.
Yes, the Lexus app can be used to find and filter public charging stations across Canada.
BEV features available in the Lexus app include (active DCM and paid or trial Remote Connect Subscription required)5:
Yes, to access Tesla Charging Networks using your Lexus app, you need to be enrolled in the Lexus app.
Access requirements include:
Follow these steps to register for Tesla Supercharging Network using the Lexus app:
(Active DCM, paid or trial Remote Connect Subscription required)8
Follow these steps to register your payment method in the Lexus app wallet:
The credit card registered in the Lexus app wallet is only used for paying for public charging. Subscription payments for Connected Services are done through the Shop or Pay button of your app.
To search and view nearby charging stations, tap the ‘Find Stations’ button on the Lexus app dashboard and filter by provider and/or plug type to view nearby stations.
*The filter Hide "Tesla Only" Stations, will hide charging stations not applicable for Lexus vehicles.
To set up charging schedule through the Lexus app, Tap the Charge Indicator in the upper left-hand corner and select schedule.
Charging schedules take priority in both public and at-home settings. If a vehicle is plugged in to charge within a timeframe outside of your charge schedule, then you need to manually start your charge.
You can do this either using the Lexus app by tapping ‘Start Charge’ or selecting ‘Charge Now’ from the Vehicle Settings > Charging Schedule within the multimedia display.
Due to a functional limitation, access to networks outside of Canada is currently not permitted through the Lexus app. In the meantime, we recommend US travelers to leverage third-party networks to fulfill their charging needs.
Plug & Charge is an industry standard protocol designed to streamline the process and reduce the steps of charging battery electric vehicles (BEVs) at certain public charging networks. With this technology, an active subscription and Lexus App account registration*, BEV owners can automatically authenticate and initiate charging simply by plugging their vehicle into a compatible station, making the charging experience faster and more convenient. An active Remote Connect trial or subscription is required (4G network dependent).
*Automatic payment available at select stations only for compatible battery electric vehicles (stations shown on Lexus App). Requires an active subscription to Remote Connect that depends on 4G network availability and other factors. Service requires account registration through Lexus App and acceptance of Connected Services Terms of Use athttps://www.toyota.ca/connectedservices-termsofuse and Master Data Consent. Data charges may apply.
Plug & Charge capability is available on Lexus Battery Electric Vehicles (BEV) Model Year 2026 and newer. Requires an active Remote Connect trial or subscription (4G network dependent).
Once you have successfully set up your wallet within the Lexus app and completed Tesla Supercharger Network enrollment, you will need to be in your vehicle for this one-time activation process.
*Automatic payment available at select stations only for compatible battery electric vehicles (stations shown on Lexus app). Requires an active subscription to Remote Connect that depends on 4G network availability and other factors. Service requires account registration through the Toyota app and acceptance of Connected Services Terms of Use at https://www.lexus.ca/connectedservices-termsofuse and Master Data Consent. Data charges may apply.
For the Plug & Charge activation process to begin, ensure you have completed the following pre-requisites:
To use Plug & Charge for charging sessions, in the 'find' page of the Lexus app search or filter for network stations that are Plug & Charge capable.
Upon arrival at the desired charging network station, plug-in you vehicle. To confirm the charging session has started, check the Toyota app or look for the solid green light in the Port Charging Indicator.
When your charging session is complete, you will be automatically billed using the credit card you have registered with your Lexus app.
*Automatic payment available at select stations only for compatible battery electric vehicles (stations shown on Lexus App). Requires an active subscription to Remote Connect that depends on 4G network availability and other factors. Service requires account registration through Lexus app and acceptance of Connected Services Terms of Use at https://www.lexus.ca/connectedservices-termsofuse and Master Data Consent. Data charges may apply.
When searching for public charging stations in the Lexus app or through the in-vehicle multimedia system, locations that support Plug & Charge will display a ‘PnC’ badge.
The Plug & Charge landing page in the Lexus app allows users to check service status, view expiration date and toggle the active/inactive status, as needed. The toggle option allows you to set the service to inactive, preventing automatic charging at participating stations.
Yes, you can deactivate Plug & Charge via the Lexus app and Multimedia display on your vehicle.
On the Lexus app, follow these steps:
On the Multimedia display follow these steps:
Reactivate Plug & Charge services by toggling the switch back to active status.
To remove my Plug & Charge registration, follow these steps:
Un-enrollment can take up-to 5 minutes to complete
Cloud Navigation uses a network connection to ensure customers have the latest map, traffic, and routing information available. Cloud Navigation is also designed to detect when the vehicle is near or entering an area with low connectivity and download applicable maps and services in advance.
Yes. Cloud Navigation requires an active Drive Connect trial or subscription. Select vehicles are equipped with a 3-year trial. At the end of the trial, service can be maintained via a paid monthly subscription.
The following features may be impacted when entering an area with limited connectivity until the vehicle establishes reconnection:
You can change the volume by adjusting the volume knob while Cloud Navigation instructions are in progress.
You can adjust the Cloud Navigation volume by selecting “Settings” > “Sounds & media” > “Levels” > and then manually adjusting the volume from your multimedia screen.
You can also say “Hey Lexus, show system volume” and then manually adjust the volume.
Destination Assist is a 24/7 service that connects you with a response centre agent who can help you locate an address, business, or point of interest (POI) and send it to your vehicle’s navigation system.
A Drive Connect trial or subscription is required to use the Destination Assist feature.
You can use Destination Assist by:
A banner notification will appear for the duration of your call. Ask the agent for the desired point of interest and the agent will send the destination to your Cloud Navigation system.
A Drive Connect subscription is required to use Destination Assist.
Destination Assist can send up to 2 points of interest (POI) to your Cloud Navigation.
Point of interest (POI) sent to your vehicle from an agent cannot be saved in Favourites or in Recent history.
Lexus Assistant and Intelligent Assistant enable the customer to easily and conveniently command many of their vehicle’s features using their voice.
Lexus Assistant is standard on vehicles equipped with Lexus Interface. It allows you to control select on-board features of your vehicle, such as windshield wipers, media playback and more. You can use the “Hey Lexus, help” command to see the list of available commands. Available commands will vary depending on model.
Intelligent Assistant operates via cloud-based services, supports natural language processing, and offers expanded voice commands throughout Cloud Navigation, text messaging and settings menus and it enhances the standard Lexus Assistant. A Drive Connect trial or subscription and network connection is required to use the Intelligent Assistant feature.
No. Lexus Assistant does not require network connectivity.
Front seat occupants can initiate voice commands by saying one of the following wake-up-phrases:
Or, by selecting the mic/magnifying glass on the multimedia display. Drivers can also press the Push-to-Talk (PTT) button.
There are many factors that can impact the performance of your vehicle’s voice recognition system. Always use a clear voice while issuing commands. If the issue persists, please visit your Dealer.
If your phone is being used for CarPlay® or Android Auto™, you will need to initiate your call from one of these applications.
To use your phone with Lexus Interface, go to the Settings menu > Bluetooth & Devices and toggle “Use for phone” to ON.
EV routing on Apple Maps9 is a feature available through Apple CarPlay for Battery Electric Vehicles (BEVs) which helps using the vehicle's battery information to recommend charging stops along your route.
To use Apple Maps EV Routing10, you'll need an Apple device connected via Apple CarPlay on Lexus Battery Electric Vehicles.
To manually add charging stops:
To set up Apple Maps EV Routing via Apple CarPlay using the Lexus app:
Lexus collaborates with Apple to share EV data, including battery level, when your Apple device is connected to a compatible Lexus Battery Electric Vehicle via Apple CarPlay.
Yes, routes can be planned outside of the vehicle. The suggested route(s) will be calculated based on the last known battery level from the most recent Apple CarPlay connection.
Yes, to enable data sharing for this feature, acceptance of the Master Data Consent and Apple Maps EV Routing Consent are required. Navigate to the Data Privacy Portal within the Lexus app to manage consents.
No, Remote Connect subscription is not required to use this feature.
Yes. When using Apple Maps EV Routing, available charging stations will be recommended based on your vehicle's connector compatibility along the planned route(s).
After the initial app set-up and with the "Keep me signed in" option selected, you must remain logged into the Lexus app to use the EV Routing feature.
Once the initial set-up process in the Lexus app is complete, the last step is to confirm the Electric Vehicle you just added to Apple Maps on your vehicle's multimedia screen. Select "Yes" to link the BEV in Apple Maps to Apple CarPlay.
Yes, you may add multiple BEVs to Apple Maps EV Routing. Simply complete the set-up process again using your Lexus app account, provide consents, and link the new vehicle to Apple Maps.
Digital Key allows you to use your smartphone to access and start your vehicle.
*Digital Key is available on select 2022 and newer vehicles. You can review your vehicle’s features and capabilities from within the Lexus App.
You must first create a Lexus account via the Lexus app and maintain an active Remote Connect trial or subscription.
Then, follow the steps in the Lexus app to set up the Digital Key. If you are having trouble setting up your Digital Key please contact your Dealer.
Digital Key allows your smartphone to act just like a key fob. However, it is recommended to have the key fob on your person as a backup for vehicle access.
Yes. You can share up to 7 Digital Keys using the Lexus app.
An invitation for a shared Digital Key will be received in the form of an SMS, with a link to the Lexus app. You can then continue the setup process within the app.
NOTE: New Lexus App users must complete the registration process to create an account prior to accepting a Digital Key invitation.
The Toyota app cannot be used to accept the invite for a Lexus vehicle.
The following conditions are needed for Digital Key to function:
Digital Key 2.0 is an improved version with enhanced security and innovative features that utilizes Near Field Communication (NFC) and Ultra-Wideband (UWB) technologies to help offer improved functionality and user experience.
Digital Key 2.0 is stored and managed within your compatible smart device's native wallet (such as Apple®, Google®, or Samsung® wallet).
Digital Key is enabled by a Remote Connect trial or subscription through the Lexus App.
You can determine whether your model has Digital Key 2.0 capability if:
To get started follow the steps below:
Alternatively, in the absence of Digital Key registration email, follow the steps below to set up your Digital Key through the Lexus App:
In general, smart devices that support Near Field Communication (NFC), Bluetooth Low Energy (BLE) and Ultra-Wide Band (UWB) are likely to support this feature. Please consult the smart device’s manufacturer to understand the wireless capabilities of your device.
Among the Apple models are:
Among the Google models are:
Among the Samsung models are:
Note 1: Latest version of operating system should be considered for all models above.
Note 2: The information above is meant for guidance only, and hardware/software variations may affect performance. Because the list is not exhaustive, it is the user's responsibility to verify compatibility, particularly before purchasing, as numerous hardware and software combinations are possible.
To set up, manage, and use Digital Key 2.0, you must have a wallet app downloaded and set up on your compatible smart device as well as an active Remote Connect trial or subscription. Here are resources to help you get started with your wallet app:
Once Digital Key has been added on your compatible smart device, it will either:
Please refer to the support website provided by smart device manufacturers:
Yes, you can share your Digital Key with up to five (5) different people (six (6) total Digital Keys available).
You can share your Digital Key 2.0 through your smart device wallet:
1 The vehicle must be in Park, and you must have either the key fob or key card on you to disable Digital Key 2.0.
2 Temporary disabling of Digital Key 2.0 can only be done via the Multimedia touchscreen.
iPhone
Samsung
iPhone
Samsung
Note: Shared users' Digital Keys will remain active even if the owner deletes or transfers their key.
Tip: To delete all Digital Keys rather than just the owner key, select "Delete all Digital Keys" instead.
1 Digital Keys can only be deleted while vehicle is in Park.
2 Select "delete all keys" from the Multimedia system to ensure all Digital Keys, including on your smart watch, are deleted.
Depending on the compatible smart device, specific actions can be taken to help protect against unauthorized Digital Key usage:
If you wish to delete all Digital Keys or temporarily disable Digital Key, please refer to the appropriate question. You will need your vehicle key fob or NFC key card.
Before Selling: Ensure you delete all associated Digital Keys from the vehicle and your compatible smart device(s).
After Acquiring a previously owned/leased vehicle: Verify that the previous owner/lessee and any shared users no longer have access to your vehicle. You can do this by checking the vehicle's multimedia touchscreen settings and removing Digital Key(s). See “How do I delete all Digital Keys?
Passive operation mode: The Digital Key 2.0 operates like a smart key fob. While carrying your compatible smart device (Ultra-Wide-Band UWB capable), you can unlock or lock your vehicle by simply touching the door handle sensor. You can also start the vehicle while the smart device is located inside the vehicle. Passive operations require Bluetooth® and UWB enabled on your compatible smart device.
Active operation mode: You can use the buttons on your Digital Key screen (on the smart device’s wallet) to lock/unlock doors and trigger the alarm while being within Bluetooth range of the vehicle. The compatible smart device must support Bluetooth Low Energy BLE technology.
Tapping Operation mode: uses Near Field Communication NFC built into compatible smart devices. It can be used to unlock and lock the vehicle doors and start the hybrid system.
Tapping operation works for a certain period even when the smart device’s battery needs to be recharged. If the Digital Key cannot be used, use a smart key or NFC Key Card.
You can unlock and lock vehicle doors by tapping/holding your Smart Device with Digital Key on the NFC reader at the driver door handle as shown in the illustration below. All doors are unlocked or locked.
You can start vehicle hybrid system by following the following steps:
1. Enter vehicle and depress the brake pedal with the shift position in Park (P). Keep depressing the brake pedal until step 3.
2. Tap/hold the Smart Device with Digital Key over the position shown in the illustration below. A buzzer sounds when the Digital Key is recognized.
3. Press the power switch shortly and firmly.
The vehicle hybrid system should turn to ON READY status
If your compatible smart device supports Ultra-Wide Band (UWB) technology, no, you do not need to take your smart device out of your pocket or unlock it to use Digital Key 2.0.
Note: Performance may vary by device type, environment, and limitation of Ultra-Wide Band (UWB) technology.
Yes, you may be able to use Digital Key 2.0 (Taping Operation) for some time even if your smart device is in low power mode or has low battery. For detailed compatible smart device-specific info, please refer below:
Once registered, Digital Key 2.0 can be used even if you do not have a cellular network connection. However, registering a new Digital Key 2.0 requires cellular network connection for both your compatible smart device and vehicle.
Video recording system that uses onboard cameras to continuously capture loop footage of a vehicle's surroundings, automatically saving recordings of specific triggered events for review on the vehicle’s multimedia system. Drive Recorder Features:
2Notes:
Disclaimer:
1 Available on vehicles equipped with the latest Lexus Interface and LSS 4.0 only. Ignition must be ON to enable recording. Drive Recorder may not record under certain conditions. Vehicle must be linked to a registered account through Lexus App and acceptance of Connected Services Terms of Use at https://www.lexus.ca/connectedservices-termsofuse and Master Data Consent in the privacy portal. Services are dependent on an active DCM, operative telematics device, a compatible 5G network connection, and other factors outside of Lexus' control, which can limit the ability or functionality of the system. Driving while distracted can result in loss of vehicle control. All set-up of this feature for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems and use in accordance with all local laws.
Services are subject to change at any time without notice. See usage precautions and service limitations in Owner's Manual.
3 Drive Connect Capability — with Cloud Navigation, including Googled points-of-interest (POI) data and Intelligent Assistant, including Hey Lexus and Destination Assist. Active trial or paid subscription required. 5G network dependent. The Destination Assist trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. Destination Assist depends on factors outside of Lexus' control, including an operative telematics device, a cellular connection, GPS signal, and the availability of a compatible wireless network, without which system functionality and availability may be limited or precluded. Use common sense when relying on this information. Service may vary by vehicle and region. Registration required. Paid subscription required after trial. Services subject to change at any time without notice.
Account registration required through Lexus App and acceptance of Connected Services Terms of Use at https://www.lexus.ca/connectedservices-termsofuse and Master Data Consent in the privacy portal. App and services subject to change at any time without notice. See usage precautions and service limitations in Owner's Manual. To learn about Lexus' Connected Services data collection, use, sharing and retention, please visit www.lexus.ca/connectedservices-privacy.
Select 26MY or newer vehicles equipped with the latest generation of Lexus Interface come with standard Drive Recorder. You can verify if your vehicle comes equipped with Drive Recorder in the vehicle’s multimedia system by selecting the settings menu and scrolling down to find the Drive Recorder menu.
You can enable/disable Drive Recorder in your vehicle during the enrollment process or in the settings menu of the vehicle’s multimedia system.
To enable/disable Drive Recorder in the settings menu, follow these steps:
1. Turn on the vehicle and ensure a registered profile is loaded
2. Select “Drive Recorder” under the "Settings" menu
3. Switch the "Enable Drive Recorder" toggle ON or OFF based on your preference
4. If you toggle on the “Enable Drive Recorder”, a Privacy Consent notice will appear.
5. Review and accept the Privacy Consent notice, if you wish to enable the feature.
6. Drive Recorder is now enabled.
Tip: Drive Recorder will not function if the Privacy Consent is declined.
Yes, the on/off setting is saved to your user profile, unless previously disabled by a guest driver in that case the consent process must be completed again to enable.
Users enrolled in the Lexus App with a registered profile loaded on the vehicle’s multimedia system can use Drive Recorder features, including enabling, disabling, viewing, saving or exporting recordings. A registered profile includes primary or secondary profiles and does not apply to a Guest profile. (See “what are Primary and Secondary Drive profiles? Under the User Profile section for additional information).
Any individual logged into the vehicle with a registered profile can view and download any Drive Recorder videos stored on the vehicle.
Users with a Guest profile loaded, can disable Driver Recorder but cannot enable it. Users with Guest profile do not have access to video files.
The recorded clips are stored in the vehicle’s multimedia system and will be retained until they are either deleted or overwritten. (See “Are incident and manual recordings overwritten automatically?” for additional information)
To view Drive Recorder clips from the vehicle’s multimedia system, follow these steps:
To export Drive Recorder clips from the vehicle’s multimedia system to USB, follow these steps:
Note: Drive Recorder clips are unable to be viewed, edited, or exported when users have a Guest profile loaded.
The Drive Recorder will begin capturing Continuous loop recordings whenever the ignition is turned on and Drive Recorder is enabled, whether it’s through remote start or in-vehicle.
The vehicle’s multimedia system can save up to 5 Driving incident recordings, 4 Manual recordings and 90 minutes of Continuous loop recordings.
Yes, the incident sensitivity can be adjusted using the Preferences tab inside the Drive Recorder menu on the vehicle’s multimedia system. The sensitivity can be adjusted to four different levels: High, Medium Low, and Off (Off level will only initiate recording if airbags deploy).
The recordings can be up to a minute (60 seconds).
Once Driving incidents recordings reach their limit (5 clips) the oldest clip will automatically be overwritten to allow for new incident recordings to be stored. However, Manual recordings are not automatically overwritten. If you wish to overwrite manual recordings, you will need to enable the overwrite feature on the “Preferences” tab of the Drive Recorder menu in the vehicle’s multimedia system.
No. Auto-export to USB only applies to Driving incidents and Manual recordings.
The SOS button should only be used for emergency situations, when you feel your personal security is at risk and/or when roadside assistance is needed.
The SOS button can also be used for situations where you are witnessing an emergency but not directly involved such as a crime in progress or to assist a fellow motorist.
Emergency services available may include one or all the following: Ambulance/Paramedics, Fire & Police.
First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently and confirm that no emergency is taking place. The Agent will offer to terminate the call.
If the Agent is speaking to you and you do not engage with the Agent, emergency response services may be dispatched to your location.
No, the vehicle requires the cellular network coverage for Safety Connect to function. Lexus partners with a cellular network provider whose roaming agreements provide comprehensive coverage of the Canada and the United States of America.
No.
Although an impact to Safety Connect is not anticipated, if you are experiencing issues with your navigation system, we would recommend to see your Lexus Dealer as soon as possible.
Lexus offers a complimentary trial of this service.
Lexus Interface equipped vehicles receive a complimentary Safety Connect trial for a minimum of 5 years (4G network dependent) starting from the in-service date of the vehicle.
Certain older vehicles, receive a complimentary 1-year trial starting at the in-service date of the vehicle. At the end of this trial, service can be maintained via paid monthly subscription.
Refer to Lexus.ca/interface or the Lexus App > Info > Subscriptions to confirm your vehicle applicability.
You can cancel your subscription at any time via Lexus App or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed within the subscription period when they are received, and services terminated at the end of the paid subscription period. (Example: If a request to cancel service occurs after your monthly subscription has renewed, services will remain active until the end of the subscription period at which time they will terminate.)
Protection of your information is of paramount importance to Lexus Canada. Your vehicle's location is shared only during the following circumstances:
For more information, visit https://www.lexus.ca/connectedservices-privacy.
Should your Lexus ever be stolen, Stolen Vehicle Locator can help you with its potential recovery. If your Lexus has been stolen please follow these steps:
If your vehicle is located, you will be contacted by the reporting officer.
To confirm if your vehicle is equipped with Safety Connect, please check here.
No, the Response Centre can't provide updates related to police activities pertaining to stolen vehicles.
Within the Vehicle Health feature of the app you can schedule maintenance for your vehicle by clicking-to-call your Preferred Servicing Dealer.
TTo opt out of Service Connect dealer communication, navigate to Account > Data Privacy Portal > Service Connect Communication > Manage Consent > Decline. Details on Service Connect Communication are provided in-app while managing the above settings.
Opting out of Service Conect Dealer Communication will not opt you out from other available service connect features (such as: Vehicle Health Reports, Warning lights and Maintenance Schedule).
To fully opt out of Service Connect, navigate to Account > Data Privacy Portal > Connected Services Master Data Consent > Manage Consent > Decline.
The Over-the-Air Software Update feature allows your vehicle to update its software using a wireless network connection. Over-the-Air Software Updates encompass quality, capability and convenience updates that are made available for select vehicle systems, such as the multimedia system.
Over-the-Air updates will only be initiated once the user consents the update in the multimedia screen.
You can keep your vehicle’s multimedia system from displaying notifications when updates are made available. Select ‘Settings’ (gear icon), ‘Notifications’, and turn the ‘Software updates’ toggle Off. Please note that your vehicle may still display notifications if high-priority updates are available for your vehicle. Please refer to the release notes associated to the update for more information.
Note that disabling the in-vehicle multimedia display notifications will not disable the Lexus App notifications. Visit Lexus App to manage applicable notifications.
To see if updates are available for your vehicle, select ‘Settings’ (gear icon), then ‘Software update’ on your multimedia display, also check if a ‘Vehicle software update available’ card is present within your Lexus app.
You may turn off your vehicle while an update is in progress. For some updates this will make the update to automatically pause. The update will resume the next time your vehicle is turned back on.
Please note that some updates are installed through the night hours and while your vehicle is turned off. As those updates become available for your vehicle, further details will be available within your Lexus App, including the range of hours within which the update will be installed.
Yes, you can install available updates at your convenience, Your vehicle may display ‘Updates available’ notifications as a reminder.
Please note that if updates are postponed for a prolonged amount of time, a visit to your dealership may be necessary to have them installed.
In most cases, you can continue using the multimedia features of your vehicle while software updates are being installed.
Some updates may however restrict certain functionality throughout their installation. In some rare cases, the installation can only progress when your vehicle is stationary and will automatically pause as your vehicle starts moving. Before proceeding with the installation of those updates, your vehicle will display a notification. This will allow you to see the details about the restrictions before the installation starts, or choose to install the update at a later time.
Some other updates are installed through the night hours and while your vehicle is turned off. If you turn on your vehicle while those updates are in progress, safety services and other functionality that use your vehicle’s connection may be temporarily disabled. Please also note that some Remote Connect features may also not be available throughout the installation of those updates.
Your vehicle can utilize your Wi-Fi network to download select Over-the-Air Software updates.
Start with turning on your vehicle’s Wi-Fi feature by selecting Settings (gear icon), ‘Wi-Fi’, and switching the ‘Wi-Fi’ toggle On. Then select your network name on the list of available networks and enter your Wi-Fi network password to connect.
You can then start the update by selecting Settings (gear icon), ‘Software update’, and ‘Update software’. Your vehicle will download the update using your preferred private Wi-Fi network then install it.
Please note, that your vehicle may use its cellular connection instead to download some updates.
Your vehicle can connect to public Wi-Fi networks as long as the network does not redirect connecting devices to a web page (3rd party landing page) before access to the network is given.
Yes, you can connect your vehicle to your phone's Wi-Fi hotspot like any other preferred private Wi-Fi network.
Starting the software update on your vehicle while it is connected through your phone’s Wi-Fi hotspot feature may require use of your phone’s cellular connection and data plan to download the update.
Please note, that some updates may not require connection to a Wi-Fi network to be downloaded.
When connected to wireless Apple CarPlay® or wireless Android Auto™, your vehicle and your smartphone use Wi-Fi to exchange data. Connecting your vehicle to a Wi-Fi network may therefore make your vehicle disconnect from wireless Apple CarPlay® or wireless Android Auto™.
No, the ‘System Reset’ option will not alter the software version currently installed on your vehicle.
The ‘System Reset’ option on your multimedia display will remove all personal data from your multimedia system and reset all multimedia settings back to their defaults.
| LEXUS MODEL: | MODEL YEARS: |
|---|---|
| ES/ ESh | 2020 - 2022 |
| IS | 2021 - 2024 |
| LC Convertible | 2021 - 2023 |
| LC/ LCh | 2021 - 2023 |
| LS/ LSh | 2021 - 2022 |
| NX/ NXh | 2020 - 2021 |
| RC | 2020 - 2024 |
| RCF | 2021 - 2024 |
| RX L | 2020 - 2022 |
| RX/ RXh | 2020 - 2022 |
| UX | 2020 - 2021 |
| UXh | 2020 - 2022 |
Lexus Enform offers a suite of smart technologies designed to simplify your everyday life. To learn more, please visit https://lexus.ca/interface.
You may cancel your subscription at any time within Lexus App or by pressing the SOS button from within your vehicle and speaking to an Agent.
No.
No. The SOS button should only be used for emergency situations. To call Destination Assist, employ the Voice Recognition system on your vehicle and say “Call Destination Assist” or select "Destination Assist" within your vehicles multimedia menu.
No.
For certain 2022 model year and newer vehicles, Destination Assist is included in the Drive Connect trial or subscription.
For certain older vehicles Destination Assist is available as a stand alone monthly subscription. Renewal fee is subject to change without notice.
Refer to lexus.ca/interface or the Lexus App > Info > Subscriptions to confirm your vehicle applicability.
You can cancel your subscription in the app by navigating to the Shop tab > Manage Subscription. Select the subscription you wish to cancel and select Cancel.
You can also cancel your subscription at any time by pressing the SOS from within your vehicle and speaking to an Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)
Protection of your information is of paramount importance to Lexus Canada.Your vehicle's location is shared only when you initiate a Destination Assist call where it will be visible to the Response Centre and to Roadside Assistance Agents.
For more information, visit https://www.lexus.ca/connectedservices-privacy.
| LEXUS MODEL: | MODEL YEARS: |
|---|---|
| LC/ LCh | 2018 - 2020 |
| LS/ LSh | 2018 - 2020 |
| NX/ NXh | 2018 - 2020 |
| RC | 2018 - 2019 |
| RCF | 2018 - 2020 |
| UX/ UXh | 2019 - 2019 |
| ES/ ESh | 2019 - 2019 |
No.
To enroll, push the SOS button located in the overhead console for 1-2 seconds and then follow the recorded prompts to reach a Response Centre Agent. Only vehicles equipped with an SOS button require enrollment.
Press the SOS button in your vehicle and follow the prompts to reach a Response Centre Agent and state that you wish to make a change(s) to your account. Once the Agent verifies your identity using your profile passcode, they will facilitate your request(s).
App Suite services were discontinued in October 2023.
Depending on the vehicle, the following services are affected - Alexa®, NPR One®, iHeartRadio®, LiveXLive®, Scout® GPS Link, Destination Search, Saved Destinations, H2 Station Finder (where applicable), Fuel, Sports, Stocks, Traffic, Weather.
Multimedia display notifications, Remote Authorization, HD Traffic and HD Weather (where applicable) will not be impacted for vehicles that support these features.
| LEXUS MODEL: | MODEL YEARS: |
|---|---|
| ES/ ESh | 2019 - 2019 |
| LC/ LCh | 2018 - 2020 |
| LS/ LSh | 2018 - 2020 |
| NX/ NXh | 2018 - 2020* |
| RC | 2018 - 2019 |
| RC F | 2018 - 2020 |
| UX/ UXh | 2019 - 2019 |
* Applicable models only
For certain models and model years, a software update will be was made available on in October 30, 2023, to remove relevant icons from the multimedia display. App Suite can also be removed for most vehicles by deleting personal data. Any saved preferences you have, such as Contacts or saved radio stations, on the multimedia display will be lost as a result and require you to save them again. If you require assistance with this, you can contact Customer Service for further questions at 1-888-869-6828
App Suite services were discontinued in October 2023. If you continue to receive App Suite error messages, you can select Delete Personal Data in your audio unit. This will also remove any saved preferences you have such as Contacts or saved Radio stations on the multimedia display as well.
Guests were notified about the possibility that application changes may occur over time when they registered for this functionality. Registered/active users can also see an announcement within the Lexus app.
Support for Scout GPS Link ended on October 30, 2023.
| LEXUS MODEL: | MODEL YEARS: |
|---|---|
| LC/ LCh | 2018 - 2020 |
| LS/ LSh | 2018 - 2020 |
| NX/ NXh | 2018 - 2020* |
| RC | 2018 - 2019 |
| RC F | 2018 - 2020 |
| UX/ UXh | 2019 |
| ES/ ESh | 2019 |
* Applicable models only
Please check your app store for alternative options that may be available to you.
Users were notified in October 2023 that refunds requests should have been submitted before Nov 30, 2023,via sglsupport@telenav.com for next steps. After this date, Telenav will no longer process refunds. More information on requesting a refund can be found on Telenav’s website.
Scout GPS Link – Discontinued as of Oct 30th, 2023 – TELENAV SUPPORT HELP CENTER
Contact Telenav support by emailing sglsupport@telenav.com
For select 2018-2020 Lexus vehicles, press the SOS button in your vehicle, provided it has not been disabled, and speak to an Agent or call 1-800-290-5506 (English) or 1-800-290-5462 (Francais).
For the following vehicles, you can cancel your subscription at any time by calling 1-800-290-4431 or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)
| LEXUS MODELS: | MODEL YEARS: |
|---|---|
| LC/ LCh | 2018 - 2020 |
| LS/ LSh | 2018 - 2020 |
| NX/ NXh | 2018 - 2020* |
| RC | 2018 - 2019* |
| RC F | 2018 - 2020* |
| UX/ UXh | 2019 - 2019* |
| ES/ ESh | 2019 - 2019* |
* Applicable models only
For the following vehicles, you can cancel your subscription at any time by calling 1-800-290-4431 or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)
| LEXUS MODELS: | MODEL YEARS: |
|---|---|
| LC/ LCh | 2018 - 2020 |
| LS/ LSh | 2018 - 2020 |
| NX/ NXh | 2018 - 2020* |
| RC | 2018 - 2019* |
| RC F | 2018 - 2020* |
| UX/ UXh | 2019 - 2019* |
| ES/ ESh | 2019 - 2019* |
* Applicable models only
As wireless technology continues to evolve, telecommunications providers in Canada are making significant changes to their legacy communications infrastructures and network capabilities. As part of this process, these third-party providers have elected to start to discontinue the provision of 3G wireless services. This means that devices and services that currently require 3G wireless networks to function, including hardware installed in motor vehicles, will no longer work in certain areas beginning December 31, 2025.
This discontinuance of 3G wireless network services is occurring in phases. Bell and Telus have announced they will begin by discontinuing 3G wireless network services in Manitoba by December 31, 2025. Visit the Bell website or the Telus website for more information on the status of their 3G network.
Telecommunications providers are discontinuing 3G services in favor of newer and more advanced LTE networks. Although these circumstances were created by factors beyond our control, we sincerely regret any inconvenience this may cause.
3G wireless network discontinuance is controlled by telecommunications providers. Although we will endeavor to notify users, we do not control the timing of discontinuance. Visit the Bell website or the Telus website for more information on the status of their 3G network.
On affected vehicles, Lexus Safety Connect®, Destination Assist and traffic and weather services will no longer function in the province of Manitoba as of January 1, 2026. Affected Safety Connect® services include Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance SOS button and Stolen Vehicle Locator.
To confirm that Safety Connect is functional, check the indicator by the Emergency Assistance (SOS) button and check the DCM signal indicator.
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Needed for Safety Connect Service |
Green Indicator illuminated |
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No Safety Connect Service |
No Green Indicator |
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Please note that the green indicator must be illuminated, and the DCM indicator must show service for Safety Connect to be functional.
There are no available retrofit options.
2019 - 2019 Lexus ES
2019 - 2019 Lexus ESh
2018 - 2020 Lexus LC
2018 - 2020 Lexus LCh
2018 - 2020 Lexus LS
2018 - 2020 Lexus LSh
2018 - 2019 Lexus RC
2018 - 2020 Lexus RC F
Note: Safety Connect®, Destination Assist, and traffic and weather services vary by model.
Yes, subscriptions can continue to be renewed on a month-to-month basis. Services will not be available in areas without a 3G network.
On affected vehicles, Safety Connect® will no longer function in the province of Manitoba as of December 31, 2025, at 11:59 p.m. CST(?). As of that date, Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance (SOS) button and Stolen Vehicle Locator will no longer be available. If you experience an emergency in the affected areas, call 911 or the local emergency services line immediately.
Existing paid subscriptions will be unchanged. If you have questions about your subscription plan, please call 1-800-265-3987 English Option 1, Connected Services Option 1
Yes. Affected vehicles with embedded navigation will lose traffic and weather services.
Yes, and all data costs associated with the use of Apple CarPlay® are your responsibility.
Apple CarPlay® cannot be installed on vehicles that were not originally equipped with it except for eligible 2018 model year LS, LSh, LC, LCh, RC, RC F, NX, NXh and 2019 model NX, NXh and RC F built between May to September, 2018. See your Lexus Dealer for details.
Owners of 2018 model year LS, LSh, LC, LCh, RC, RC F, NX, NXh and 2019 model NX, NXh and RC F built between May to September, 2018 are eligible for an audio multimedia enhancement that adds Apple CarPlay® compatibility. Contact your Lexus Dealer to confirm your eligibility for, and details of, this program.
The Apple CarPlay® enhancement has no planned end date, however the price of $70.00 (plus tax) is available for the first 4 years from date of first sale or 80,000 km, whichever comes first. Installation following this period may still be possible, but at an increased expense. Contact your Lexus Dealer for details and/or to schedule an appointment.
No. Unlike Audio Multimedia updates available through the Lexus website, the update to add Apple CarPlay® compatibility will only be available through your Lexus Dealer due to the complexity of the installation.
For eligible vehicles, your Lexus Dealer will install new software on your Audio Multimedia system to add Apple CarPlay® compatibility.
No, all existing connected service trials/subscriptions will remain unchanged.
Yes, and all data costs associated with the use of Android Auto™ are your responsibility.
Android Auto™ cannot be installed on vehicles that were not originally compatible.
The in-home Lexus Skill for Amazon Alexa® that was available for remote use with certain Lexus vehicles has been discontinued as of October 2023.